John Banywesize Email & Phone Number

Tshopo, Ituri, Haut-Uele

As a Regional Director, my primary role is results-oriented and focused on executing the company's strategic plan, emphasizing the stimulation of sales growth, utilization rates, and the efficiency of operational teams across multiple provinces. This includes developing and executing business strategies, managing cross-functional teams, establishing strong relationships with clients and stakeholders, as well as conducting market analysis, budget management, and performance optimization.

Uvira, Sud-Kivu, Congo (Rdc)

As a Retail Supervisor, my work was results-oriented, with primary roles including managing the daily operations of the store, leading and training staff to deliver exceptional customer service and achieve sales and portfolio goals, implementing effective sales strategies, supervising the inventory manager, and optimizing store performance.

Nord-Kivu, Congo (Rdc)

As a Fraud and Repo Officer, my role involved detecting and preventing fraud, managing team of collection agent and repossessions agents, analyzing data to identify anomalies and suspicious behaviors among teams and clients, as well as implementing effective strategies to minimize losses of rental equipment and increase utilization rates.

Goma

As a Customer Care Representative, my work involved addressing customer inquiries, resolving issues, and ensuring a positive customer experience. Proficient in using CRM software and maintaining accurate records of interactions, I developed communication and interpersonal skills, with the ability to empathize with customers and effectively manage conflicts. I am committed to enhancing customer satisfaction and loyalty through effective problem-solving and proactive engagement.

Goma Nord-Kivu

My work involved analyzing customer information, saved it online, identifying potential risks, and ensuring compliance with regulatory requirements. I developed expertise in implementing KYC policies and procedures to enhance the security and integrity of the organization, as well as strong analytical and investigative skills, with the ability to communicate effectively with clients and stakeholders.

Goma, Nord-Kivu, République Démocratique Du Congo

Management and support of IT systems, infrastructure, and services, troubleshooting hardware and software issues, updating system security, and enhancing the overall performance of IT tools. I have developed expertise in network administration and database management.

Goma, Nord-Kivu, République Démocratique Du Congo

As a Sales Agent at Airtel DRC, my role involved prospecting, negotiating, and closing B2B and B2C commercial agreements, establishing and maintaining long-lasting relationships with clients while identifying new market opportunities. I contributed to achieving the distribution sales targets, provided exceptional customer service, and supported the growth and profitability of the area.