John B. Email & Phone Number

Data-driven product manager with extensive experience combining quantitative data with qualitative insights. I've led product teams to drive OKR planning, conduct qualitative customer/user research, analyze complex data sets for usability and performance enhancements; and worked cross-functionally on go-to-market and customer support initiatives to drive business results. This includes:- Increased onboarding success by 15% for product line that led 2X improvement in CLTV; - Led machine learning efforts to improve understanding of ideal customer profile, reducing cost-per-order by 29%; - Leveraged customer support data to reduce customer support contacts by 40%; - Increased platform uptime from 96% to >99%; and- Analyzed 15M+ data points to identify and test change management for employee tools that reduced data errors by 22.8% I combine a diverse background in data analytics, qualitative research, art and design, finance and operations, as well as self-taught engineering skills, to lead cross-functional teams, solve customer problems, and deliver value for users. I have worked across the product lifecycle from 0-to-1 products and features; supporting established products at scale; and making decisions to deprecate features or end-of-life entire product lines.Key skills include:- Data analytics and machine learning - Product management/Jira/Agile- Product roadmap development and prioritization- Cross-functional team leadership in go-to-market and customer support- Financial planning and analysis/VC/Budget design and management- Marketing research/Qualitative interviewing

Listed skills include Business Strategy, Strategic Planning, Project Management, Leadership, and 29 others.