Working in a leadership capacity to mentor, coach and guide 10 direct reports serving training requirements across 8 stations. Ensuring our team provides exceptional internal customer service, high-quality classroom training, effective on-boarding programs. Managing compliance and working with other stake holders to ensure training integrity is followed and supported. Provides leadership, support, and strategy/vision to Employees of SWA University.

Ground Ops Ramp Supervisor for Southwest Airlines.-Ramp SupervisorControls and monitors the daily operation of our Ground Ops Upholds the principles and values of our company's goals and standardsEnforce's safety procedures Mentor's, trains, educates Ramp Agents as well as SupervisorsHolds daily briefingsCommunicates company performancesConstantly motivating employees Assists Other departments with Customer contact tasksAssists Ramp Agents with all Below the Wing ProceduresConstant schedule/staffing monitoring with organizational scheduling with training schedulesPayroll Station Training Supervisor (STS)- All New hire employee's classroom training, oversee's OJT, Rebuilt MCI's Ramp Training team, annual evaluations of all probationary employee's.-Recurrent Training for all Ramp Agents, Supervisor's, and ManagementQuality Control Team Lead -Holds monthly safety meetings with Station Management-Attends and participate's in monthly safety meetings-Scheduling and operational Lead of Quality Control Team Care Team-Active Member of SWA Field - Emergency Response Care Team

Advisory - Budget, People, and Orgnazation.