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I have over 30 years experience in housing and 5 years providing English language services to businesses (e.g. Mars, Morgan Crucible, European Union) in Italy. Social housing is as much a necessity as good healthcare and education. A secure home has a positive effect on mental health and can increase people's ability to socialise and embed themselves in their local community. I'm driven by the idea that (often disadvantaged) customers deserve the same level of service as anything offered by the private sector. I love to surround myself with positive, like-minded people (no moaners) and enjoy mentoring colleagues to be the best they can be. I have a track record of measurable success and am proud of creating workplaces where colleagues deliver brilliant service with empathy and a smile. In June 2019, I joined the Board of Inquilab, a Housing Association based in W. London Tower Homes - I played a leading role in delivering;• Number 1 Sunday Times Top 100 Best Small Companies (2006)• Audit Commission inspection achieving 3 stars and excellent prospects (2007) AmicusHorizon - led our contact centre to;• Customer Service Excellence (2011 - 2014)• European small contact centre of the year (2011)•
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Director Of Customer ExperienceOptivoLondon, Gb
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Board MemberInquilab Housing Association Jun 2019 - PresentW. London
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Director Of Customer ExperienceOptivo May 2017 - PresentSittingbourne, KentI have direct responsibility for our contact centres (1 central and 3 regional), leading on policies, strategies, customer experience offer, online self-service, live chat, social media enquiries, Customer Experience Team, CRM system, Digital Inclusion, Surveys and Central Admin. I'm proud to work with such a positive group of colleagues. I'm part of Optivo's Leadership Team and Customer Experience Committee.
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Director Of Customer ExperienceOptivo Jul 2010 - PresentSe England
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Director Of Customer ExperienceAmicushorizon Ltd Jul 2010 - May 2017London And South East EnglandI had direct responsibility for our contact centres (1 central and 3 regional), leading on policies, strategies, customer experience offer, online self-service, live chat, social media enquiries, Customer Experience Team, CRM system, Digital Inclusion, Surveys and Central Admin. I loved working with such a positive group of colleagues. was part of AH's Leadership Team and Customer Experience Committee. AmicusHorizon and Viridian Homes merged in May 2017 and I look forward to helping make the new partnership a huge success. -
Head Of Service ImprovementL&Q 2009 - 2010London Se3My main project was to increase group service charge income by collecting management fees (which fully reflected the cost of management) and recovering all caretaking costs. In one year, this raised over £3M, a massive success.I also designed policy and procedures for new products, edited L&Q's 'Homeowner' magazine and organised corporate events at signature venues such as The Tower of London walkways. -
Head Of Leasehold ServicesL&Q 2008 - 2009Sidcup, KentBased at Marlowe House in Sidcup, I managed a range of teams offering services to L&Q's leasehold customers (e.g. Conveyancing, Service Charge Calculation and collection, Leasehold Services) to 8,000 shared owners and outright owners
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Head Of Customer ServiceTower Homes 1999 - 2008London Se9Based at Court Road in Eltham, I steered a fantastic group of staff to major success (3 Star Audit, winner ST Top 100 - Small Companies). I was part of Tower's Operational Group and managed all Homeowner Services (Defects, Scheme Management, Conveyancing, Service Charge calculation and collection). Our main focus was delivering brilliant customer care at every point of contact.
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Owner/ProprietorCeltic Communications 1992 - 1997Codogno (Lo) ItaliaProvided English Language lessons to companies (Mars, Morgan Crucible, European Union) and groups of private students arranged exams to First Certificate and Certificate of Proficiency validated by British Council. Arranged translations, interpreting and factory tours. Loved the life and made some great amici.
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Neighbourhood ManagerLondon Borough Of Lewisham Aug 1986 - Sep 1992London Se8, Se12 And Se14Based in New Cross, managed a local Neighbourhood providing housing services to 2,200 homes (Scheme management, repairs, income collection, reception, caretaking and technical inspections). Had various roles prior to that, almost always working in New Cross/Deptford...an area I still love for its energy and streetlife
John Barr Skills
John Barr Education Details
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English Literature -
Housing And Staff Management -
Penketh High School, Warrington4 'A' Levels -
St Mungo'S Academy, Glasgow10 'O' Levels
Frequently Asked Questions about John Barr
What company does John Barr work for?
John Barr works for Optivo
What is John Barr's role at the current company?
John Barr's current role is Director of Customer Experience.
What is John Barr's email address?
John Barr's email address is jo****@****.org.uk
What is John Barr's direct phone number?
John Barr's direct phone number is +4477029*****
What schools did John Barr attend?
John Barr attended Goldsmiths College, U. Of London, Thames Valley University, Penketh High School, Warrington, St Mungo's Academy, Glasgow.
What are some of John Barr's interests?
John Barr has interest in Human Rights, Politics, Poverty Alleviation.
What skills is John Barr known for?
John Barr has skills like Customer Experience, Management, Performance Management, Call Centers, Change Management, Stakeholder Management, Crm, Contact Centers, Social Housing, Customer Satisfaction, Public Sector, Stakeholder Engagement.
Who are John Barr's colleagues?
John Barr's colleagues are Claire Lomax, Kevin Davis, Esther Ajisegbede, Laila Hobbs, Tracy Latham, Joanne Broughton, Ellen Waller.
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