John Barr Email & Phone Number

London, Gb

W. London

Sittingbourne, Kent

I have direct responsibility for our contact centres (1 central and 3 regional), leading on policies, strategies, customer experience offer, online self-service, live chat, social media enquiries, Customer Experience Team, CRM system, Digital Inclusion, Surveys and Central Admin. I'm proud to work with such a positive group of colleagues. I'm part of Optivo's Leadership Team and Customer Experience Committee.

Se England

London And South East England

I had direct responsibility for our contact centres (1 central and 3 regional), leading on policies, strategies, customer experience offer, online self-service, live chat, social media enquiries, Customer Experience Team, CRM system, Digital Inclusion, Surveys and Central Admin. I loved working with such a positive group of colleagues. was part of AH's Leadership Team and Customer Experience Committee. AmicusHorizon and Viridian Homes merged in May 2017 and I look forward to helping make the new partnership a huge success.

London Se3

My main project was to increase group service charge income by collecting management fees (which fully reflected the cost of management) and recovering all caretaking costs. In one year, this raised over £3M, a massive success.I also designed policy and procedures for new products, edited L&Q's 'Homeowner' magazine and organised corporate events at signature venues such as The Tower of London walkways.

Sidcup, Kent

Based at Marlowe House in Sidcup, I managed a range of teams offering services to L&Q's leasehold customers (e.g. Conveyancing, Service Charge Calculation and collection, Leasehold Services) to 8,000 shared owners and outright owners

London Se9

Based at Court Road in Eltham, I steered a fantastic group of staff to major success (3 Star Audit, winner ST Top 100 - Small Companies). I was part of Tower's Operational Group and managed all Homeowner Services (Defects, Scheme Management, Conveyancing, Service Charge calculation and collection). Our main focus was delivering brilliant customer care at every point of contact.

Codogno (Lo) Italia

Provided English Language lessons to companies (Mars, Morgan Crucible, European Union) and groups of private students arranged exams to First Certificate and Certificate of Proficiency validated by British Council. Arranged translations, interpreting and factory tours. Loved the life and made some great amici.

London Se8, Se12 And Se14

Based in New Cross, managed a local Neighbourhood providing housing services to 2,200 homes (Scheme management, repairs, income collection, reception, caretaking and technical inspections). Had various roles prior to that, almost always working in New Cross/Deptford...an area I still love for its energy and streetlife

Ba (Hons), English Literature

Post Graduate Certificate In Management, Housing And Staff Management

4 'A' Levels

10 'O' Levels

Activities and Societies: Rugby & Rowing