John Bartel Email & Phone Number

Raleigh, North Carolina, Us

As a Principal Customer Success Engineer at ShareFile, I am dedicated to delivering exceptional value and technical expertise to enterprise clients, ensuring they maximize their investment in our solutions. With a deep understanding of ShareFile’s advanced capabilities, I partner closely with clients to design and implement tailored strategies that streamline workflows, enhance data security, and drive productivity.My role involves proactive engagement, hands-on technical guidance, and strategic consultation to navigate complex deployments and achieve long-term success. With a commitment to customer satisfaction, I continuously advocate for my clients, translating their needs into actionable insights to refine and evolve our product offerings.

Raleigh, North Carolina, Us

Raleigh, North Carolina, Us

- Assist with onboarding and adoption of ShareFile services- Worked through the sales journey to assure the client's final outcome post-sales is met- Worked along side Sales/Sales Engineers to set proper expectations from what the client is looking to do- Was first point of contact when it came to any technical need or guidance for the client- Assisted with technical issues ranging from FTU (first time use) to advanced configurations with ShareFile. - Updated technical documents which were relevant to the success of clients using ShareFile- Performed large (over 1k attendees) webinars for training from basic usage to advanced administrative functionality- Review total active use reports to help reach out to clients for better adoption. Understand short comings and help extend usage overall for the client. Look to adopt other services while researching the client. Responsible for growth and expansion of accounts based on technical demos and appointed feature showings- Assisted clients with onboarding/getting started using ShareFile's powerful RESTFUL API- Proficient in using daily: -Tableau -SalesForce -Postman + other API clients -Slack -Splunk -SQL Server Management Studio

Fort Lauderdale, Fl, Us

- Assist with onboarding and adoption of ShareFile services- Worked through sales journey to assure the client's final outcome post-sales is met- Worked along side Sales/Sales Engineers to set proper expectations from what the client is looking to do- Assisted with technical issues ranging from FTU (first time use) to advanced configurations with ShareFile. Helped leverage support for critical issues- Updated technical documents which were relevant to the success of clients using ShareFile- Performed large webinars for training from basic usage to advanced administrative functionality- Review total active use reports to help reach out to clients for better adoption. Understand short comings and help extend usage overall for the client. Look to adopt other services while researching the client- Utilized centralized tools for recording and working with teams across the business unit: SalesForce, JIRA, Confluence and other propriety systems

Fort Lauderdale, Fl, Us

I serve as being a technical asset to show case the many products we offer at Citrix. Assisting with demos, PoCs, RFPs and generally being there as a subject matter expert when asking deep technical questions. I will be involved with all presales initiatives to give the client a complete understanding of what Citrix can offer.- Main SME for Content Collaboration, Cloud and Endpoint Management- Provide technical expertise from high level overviews and deep knowledge sharing of our products to Enterprise to SMB- Work with a pool of SEs to assist across the board in various markets- Work with PMs, Engineering, SEs and additional members of the company to assure we are generating talking points on the latest features we offer over competition

Fort Lauderdale, Fl, Us

Became Technical Lead for my team to help assist with higher priority issues, working more closely with PM and Engineering to assure we are up-to-speed on latest offerings and keep the team aware of current/high risk issues so to help ease of escalating cases.- Worked closely with management to help train, advise and help push our team to excellence in terms of support services we provide- Continual education and documentation writing on redundant support related topics. Assured documentation was easy to obtain and get to while the team were working on cases live with clients- Assisted with creating 'War Rooms' to provide the team with a way for the team as a whole and other teams (e.g Escalation) to help provide quick pointers to harder to solve cases- Acted as a liaison for PM and Engineering to work more closely with our support teams for better awareness of critical issues- Worked hand in hand with TAMs to help provide more priority support for more critical customers. Attended QBRs to help under stand client's needs and directions

Fort Lauderdale, Fl, Us

Fortune 500 company specializing in cloud based SaaS and IaaS products. I’m part of a support engineering team which is responsible for the ever expanding Enterprise Mobility Solution. I also assist with their ShareFile (Enterprise Sharing Solutions) support.AccomplishmentsProvide support to thousands of Citrix clients through direct inbound phone calls or through e-mail (Web2Cases). Used my experience from Citrix training and past technical knowledge to quickly close cases. Maintained a lab for my own use to help replicate issues and report new problems presented by new application/server version releases Worked cases in SalesforceWorked on frontline as a Technician and also as a Offline Support Technician to provide assist to cases needing to meet the next level of escalationCompleted my Citrix mobility (1Y0-370) certificate I’am a KT (Kepner-Tregoe) coach for our team to help assist with our critical thinking process we take on every case. Obtained mt KT (SM) certificate through Citrix’s on-prem trainingUtilize applications such as Notepad ++, Wirehsark and Citrix’s own log analysis to help review logs and network traces to help solve casesWith in a year, I was promoted to Senior Technical Engineer for XenMobile’s frontline teamEarned a company merit and lead my team in performance in various quarters of my time there

Pompano Beach, Fl, Us

In less then one year, I grew the technical department from two representatives to managing 15+. Our department was tasked to support the company's massive dealer/vendor network.Supported all company wide IT initiatives including each department's hardware ( workstations, printers, network access, etc.), software (Netsuite, Quickbooks, MS Office 365 + 2016, various VMS applications), and network access. - Netsuite Management- Mainly Windows based (XP, 2003, 7, 8 Pro/RT, 10)- OSX ver 10.5.8 and above- R&D on both new and old products for bugs and improvements- Managed VoIP/SIP Phones/service (Cisco7960/7940,Polycoms and utilized hosted solutions)- Home Automation support and troubleshooting (Crestron, Savant, RTI and AMX)- Purchased most in-house IT related equipment. Researched purchases and made sound decisions in both saving and reliability for the company- Trained end user, technical teams and sales personnel on products and software- Interviewed and was involved with all technical hires

Lidlington, Bedfordshire, Gb

Helped support several high ranking clients including Adidas, Lord & Taylors and Havertys in troubleshooting our proprietary customer analytic/counting devices.Knowledge of using communication methods to access the counting devices included understanding TCP/IP/IPX protocols, serial and at times wireless.Headed customer support relationships with all clients IT departmentsAssisted in deployment of our branded hardware. Managed field technicians in the process and final testing of the product. This included travel time to over look the projects.Helped design and install needed hardware at store locations for to integrated with the clients roll out.Helped write technical “how-to” notes for field technicians for properly installing the product we manufactured.

On site troubleshooting of mostly Windows based systems including Windows 2000, XP, 2000 Server and 2003 (R2)Servers.Assisted with troubleshooting and upgrading Ethernet based network infrastructures.Installed and deployed Windows based PCs and servers for new and existing clients. Installation involved integrating work group and Active Directory networks.Assisted with repair of hardware including printers, workstations, laptops and servers. Bench work was headed by myself when available at the office. Imaging computers was a daily task.

Associate Of Arts (A.A.), Computer Science

High School Diploma, Business

Business, Business