Results-focused, award-winning Data Mining Expert with 20+ years of loyal experience interfacing cross-functionally, while conducting research, deriving data analysis, producing mined data information reports, and presenting research findings for continuous improvement and margin optimization. Persistent strategic planner capable of identifying evolving industry and marketplace needs to understand business/technical impact and leverage cross-functional relations for solution implementation. Detail-oriented, critical thinking and logical problem solver and perseverant, resilient and multi-cultural communicator bringing in-depth expertise with root cause, gap and trend analysis to identify issues and develop continuous improvements that lead to cost savings. Possesses a creative way of mining, organizing and manipulating data into easily digestible information for streamlined understanding, reporting, analysis and execution. • Earned the Laboratorian of the Year accolade for 2019.• Won the Crest Award in 2019 for possessing IT knowledge and supervision during a company-wide technical issue. • Supervised 40+ employees, delegated tasks, scheduled manpower, and monitored performance for productivity.• Trained new staff members on best practices, operational protocol, and tactics to maximize performance.• Formulated and implemented departmental and organizational policies and procedures to maximize output.• Ensured headcount levels met operational demands by monitoring staffing initiatives, identifying, recruiting and interviewing top talent, terminating under-performers, and coordinating manpower to drive workflow.• Managed effectively with pragmatism through tough demanding client circumstances and limited resources. • Mentored and motivated staff, and led operations to ensure attainment of optimal performance standards.• Learned and utilized advanced MS Excel skills (Pivot Tables, Vlookups, Slicers, Graphs, Macros) to implement continuous process improvements.
Listed skills include Customer Service, Healthcare, Process Improvement, Leadership, and 15 others.
