Working for the Public Service. This is a career. No Head Hunters Please.... Not interested!

Provide maintenance and support of IT assets including life cycling, verifying update packages for deployable kits, Active Directory, Computer Management, SCCM for Windows Server 2008 and exchange.

Contracted to deliver System Administrator – (Windows/Linux) work, and building, deploying simulations at Army Simulations Centre for CFB Kingston.

Contracted to deliver helpdesk computer work and network support at Wing Telecommunications & Information Services Squadron.

Key courses:Web Development; Introduction to C++; Introduction to Databases; MS Client Operating System; Network Data Communications; Scripting Procedures; Application, Installation & Support; Computer Networking Design & Implementation; PC Hardware; Web Server Administration; and Network Administration.

Supervised the performance, troubleshooting, repair and security of a host of telecommunications and information systems and networks with 100 end-users. As the designated RFC-RFS Coordinator (Projects) coordinated a constant influx of Request for Change (RFC), Request for Service (RFS), and Service Request (SR). Ensured Command Point (CP) was maintained and updated. Configured the print server to update or add additional printers to the secure network. Maintained the Wing’s secure video teleconferencing. Like the previous three roles, used Entrust (PKI) to send confidential information.• As a member of the Secure Network, recognized the benefit of contacting a national expert on CommVault to prepare an on-line training package. This enabled the team to facilitate faster data recovery for the end-user and better overall client relations.• Kept up to the pace of adding and deleting users to the Domain (in Windows Server 2003 using Active Directory and Microsoft Exchange). Updated the database accordingly.• Ensured tape backup was properly replenished and data was secure with the understanding that the loss of a single asset would have dire, compliancy-breaching consequences.• Improved RFC and RFS processing speed by revamping filing and documentation standards. Shared corrective feedback to Wing Units and outside agencies on accuracy and pertinence to initiate proper RFC and RFS documentation and substantiation.• Applied strong planning and prioritization skills – under demanding circumstances – without compromising administrative procedures while navigating through daily SR, Assyst, RFS, and RFC tasks.• Delivered IT support to the 80 staff at the Canadian Forces Air Warfare Centre. Imaged new laptops, troubleshot desktops, and configured cellular devices for new users.• Stepped in as Course Director/Assistant Director, Administrator and Instructor of Aerospace Telecommunications Trade Courses.

Managed network functionality for the RCAF’s site that provides surveillance, identification, control and warning for the aerospace defence of Canada and North America. Steered all upgrades and security patches to the network configuration by implementing newer switches to increase LAN speed, performance and connectivity. Replaced and installed work stations and configured them for LAN access. Set up DWAN, GPNET, and CSNI account for 200 end-users. Prioritized and assigned tickets to 5 techs. Mitigated issues within the Wing’s intercom, radio communications, secure network connectivity and cabling infrastructure.• Coordinated with Canadian Forces Network Operations Centre (CFNOC) when managing upgrades or updates to minimize operational impact. Judiciously monitored secure equipment to limit downtime.• Expanded the Battle Control System using Red Hat Linux OS and by adding fiber connectivity.• Within the secure infrastructure environment, worked with 4 Techs on crypto routers for information communication through video conferencing and network communications. Routed fiber optics (single mode and multi-mode fiber cabling) and prepared fiber connections for networks and switches. Set up, programmed and handled fault finding for all secure terminal equipment.

Held accountability for the administration, development and instruction of the ATIS Trade (QL3) course. • Shared further technical insight by instructing Occupational Specialty Qualification courses (e.g. QUAD Radar, Navigational Aids, High Reliable Soldering and Air Ground Air Radios to the component level).

Maintained deployable navigational aids and set up communications for ground traffic control while deployed and at home. Dealt directly with highly sophisticated electronics (e.g. Mobile Ground Approach Radar) critical for Air Traffic Controllers to successfully guide pilots on a controlled glide path to a runway. Additionally, configured deployable communications systems for ground traffic control and Search and Rescue (SAR) Standby Techs. Programmed and activated the Quick Reaction Terminal (QRT) for long-range communications.• Teaching and presentation capabilities were called into play as a First Aid / CPR Instructor to 400+ students.