Added value to my team by researching and implementing QA test library software to better equip the QA department with more uniform best practices for regression testing.Inspired my manager and team to see the advantages of automation testing in QA in which I was tasked with researching and implementing (alongside the QA manager) a cost effective automation option that the team could quickly learn and grow to utilize effectively.Helped my team in leading a company wide project of documenting all usable functionality of the company website to enhance understanding between QA and all other departments on how the software is supposed to function.Tasked with testing all aspects of mobile app functionality on an agile release schedule which resulted in a 60% increase in velocity for our team and significantly improved app performance overall.

Created testing methods for integrating new hardware and software from an international acquisition in the UK. After working closely and diligently with our new UK partners we were able to deliver an exciting new product in an entirely new market, that was ahead of schedule and well received. Contributed to a successful transition of company products from XP to Win10 through end to end testing across client, mobile, and server functionalities.Converted all QA test cases from DevTrack to JIRA, including updating legacy test cases and cleaning up any redundancies. Maintained an accurate and all encompassing dashboard using JIRA. Ensuring constant awareness of the status of every bug and test case under current QA project headings. This contributed to increased accuracy and timeliness in defect reporting and resolution across all QA teams.

Responded to, troubleshot, and resolved PC and TV hardware and software issues remotely or on site in clients’ homes and businesses.Setup and configured LANs, printers, printer servers, POS stations, peripheral and mobile devices at store level to further contribute to an exciting and memorable experience for the client.Implemented and lead training initiatives to effectively and efficiently meet and exceed customer demands, which directly contributed to our district consistently being first in the territory.