- Collaborate with cross-functioning teams to ensure the delivery and maintenance of ground-breaking platforms for key hotel technology to secure seamless experience- Engage the UX Design Team to conceptualize and implement innovative designs for existing revenue management systems- Leverage user insights and business analytics to drive business requirements and prioritize the backlog in an Agile environment for multiple Scrum Teams to enable overall product development- Handle the preparation of high-level documents to stakeholders that provide details on product progress in accordance with the defined product strategy- Supported the delivery and deployment of a new revenue management system for over 5800 hotels that accounts for more than $800 million in operational revenue- Produced a 30% increase in overall system adoption through leveraging user feedback and data insights- Introduced a production management team that delivered an 85% decrease in support ticket average age- Integrated a SAS forecasting model that is the key component to enabling attribute pricing for hotels- Designed and implemented an advanced support screen that allows corporate users to seamlessly address hotel needs

- Coordinated with Global Systems and Tools Product Team to determine and understand existing product processes- Devised the end-to-end support workflow and escalation plans from submission to resolution - Managed the operation in support of regional and global revenue management stakeholders to identify deliverable variances per region

-Executed surveys and interviews that coordinated with client needs -Established a rapport with individuals from various backgrounds-Devised research strategies to gather tourist research data

- Marketing Student Coordinator for departmental collateral and advertising initiatives- Collects data and identifies student trends for recruitment strategies- Act as a liaison between the student community and department -Organize departmental events with preparations and day-of needs