John Beck Email & Phone Number

Tijeras, Nm / Mountainburg, Ar

Work load manager for Xerox/Boeing in the NE/SE regions.

Albuquerque, Nm

Provide on-site support to troubleshoot and repair monochrome and color laser printers and MFP’s. Required to provide high level of customer service while repairing the devices, with full scale troubleshooting and repair (ability to replace all components of the device). Respond to service request tickets, updates and closes tickets with detailed information within the assigned response/resolve time frame. Professionally interact and collaborate with clients, other vendors and teammates… Show more Provide on-site support to troubleshoot and repair monochrome and color laser printers and MFP’s. Required to provide high level of customer service while repairing the devices, with full scale troubleshooting and repair (ability to replace all components of the device). Respond to service request tickets, updates and closes tickets with detailed information within the assigned response/resolve time frame. Professionally interact and collaborate with clients, other vendors and teammates. Maintain inventory for parts and order parts as needed. Show less

Tucker, Ga

Provide technical support to end-users, technicians, and sales representatives, for large business grade printers, copiers, and multi function devices including scanning and facsimile capabilities. Skills in Windows XP, Vista, WIN7, Server 2K3-2K8, Macintosh OS X operating systems. Provide LAN/WAN, Remote desktop, and wireless troubleshooting techniques.

Provide hardware maintenance to a server install base of 900+. Ensure policies and procedures are current, accurate, and effective. Maintain vendor relations to resolve issues and conduct roadmaps for current IT equipment. Conduct evaluations, testing, support and quality assurance needs for necessary IT purchases. Provide technical support to end-users within the department as well as external customers. Provide data retrieval and backup for customers, as well as laptop and equipment repair… Show more Provide hardware maintenance to a server install base of 900+. Ensure policies and procedures are current, accurate, and effective. Maintain vendor relations to resolve issues and conduct roadmaps for current IT equipment. Conduct evaluations, testing, support and quality assurance needs for necessary IT purchases. Provide technical support to end-users within the department as well as external customers. Provide data retrieval and backup for customers, as well as laptop and equipment repair. Certifications include: CompTia A+, CompTia Server+, HP certifications: APS - HP Proliant ML/DL Servers, APS - HP Blade Systems, APS - HP Commercial Desktops, Workstations, and Notebooks, APS - HP LaserJet Solutions. Self maintainer certifications with Dell, Brother, Lenovo, and Lexmark. Show less

Supervise all functions of the Repair Depot, consisting of PC Technicians, Electronic Technicians, Assistant Technicians, and various seasonal technicians. Responsible for interviewing, hiring, and training new associates. Communicate reliability and service concerns with internal customers, vendors, and OEM service managers and implement solutions.

District Manager for Maryland, Washington DC, Virginia, and North Carolina.

Ba, Management & Human Relations

Associates, Accounting