Greeted customers in the service lane and ensured their trip to the dealership was enjoyable.Documented all customers' reason for bringing vehicle in to ensure that technicians had all relevantinformation prior to repair. Kept customer informed throughout repair process with updates, cost estimates, warranty coverage, and completion times. Consistently high customer service (CSI) scores. Multiple months as customer service leader in the service department

Answered incoming sales calls to the dealership as well as responding to sales leads from varioussources. Provided customers information on current vehicle sales promotions and rebates along with trade in appraisals and finance applications.

• Discussed customer home theater needs in order to provide the best home theater experience for thecustomer.• Provided customers and coworkers with additional knowledge of the benefits of LG Home Theaterproducts.• Organized additional LG product displays to ensure that LG products were visible to all home theatercustomers.