Create, integrate, and maintain automated quality assurance tests.

Design and execute automated tests in support of the Air Operations Centers for the US Air Force.

Designed and executed automated tests for the Markel Online website at Markel Insurance.

Led Testing & Integration Team in an agile software development environment.Trained team on testing and applications, and develop test cases.Perform manual and automated testing of Web and Linux applications.Track issues to resolution using Redmine and TestLink.

Maintained production billing cycle jobs in Unix, and also a GUI in Visual C to track the jobs.Completed queries and write script to correct problems in Real Time Operating Systems.Developed team production and work schedules and status reports.Trained new team members on all aspects of running production billing cycles.

Tested xRM system and web site in all phases of product lifecyclePerformed usability, functional, performance, regression, and load testing on HP Unix and PCs.Created, performed, and tracked automated testing scripts for web-based system using Mercury WinRunner and SQA TeamTest.Managed System Test team as acting team leader and manger as needed.Experienced using HTML, JavaScript, WinRunner, SQA Robot, Segue Silk.Documented and tracked all product anomalies.Performed Production release deployment testing support.

Trained new team members on all aspects of QA testing.Developed and executed test plans, assessed and evaluated a variety of in-house applications on several platforms including Windows 95, 98, NT, and Unix. Essential to performing usability, functional, and regression testing of various applications, including CD-client software, e-commerce website, and Y2K remediation. Collaborated with programmers, product managers, project managers and other quality analysts as a facilitator of the company's systems and programs.Proficient in Visual Basic, SQL, DCL, and bug tracking software for multiple tasks.Worked on projects individually and as part of a team, including a team organized to increase group efficiency in terms of time and quantity at new test site.

Initiated ideas for departmental improvements, streamlined workflow and eliminated obsolete reports, which was implemented and proven highly successful.

Pivotal in the establishment and management of new department. Provided supervision and training on administering specification searches and output formats for a large variety of products.Conceptualized and authored a manual for DataLine Direct production and administration processes.Managed production processes, modified and maintained departmental files and records.

Provided trouble-shooting for Dodge DataLine2 online database system and communications software for internal and external customers. Tested client software applications. Managed contracts.Adept at problem solving. Efficiently resolved customer troubles by coaching clients through DataLine on-line system, fulfilling customer requirements and expectations for quality service.Directly responsible for testing new releases of software, processing accounts and renewing services.Trained new customers via phone -and- at seminars.