John Bella Email & Phone Number

Birmingham, Al, Us

Birmingham, Alabama, United States

-Installs and configures OmniData tools and other necessary pieces of software (including MongoDB, SQL server, etc) to facilitate data conversion and migration projects-Remotely performs data conversion and migration projects using OmniPort conversion tool and other software and scripts as necessary-Analyzes data and works in coordination with development team to overcome issues that may arise during the conversion/migration process-Trains customers/users on the functionality of the OmniView research tool-Provides regular updates to customers and project stakeholders via email and Salesforce

Birmingham, Alabama, United States

Team leader for the CSTS/BIR department within Commercial Client Services - reviews calls and cases by team agents and grades them based on the agent's performance- provides coaching to agents and seeks ways to help improve their performance and team performance- ensures that all tasks assigned to team are handled quickly, efficiently, and professionally- handles CSTS/BIR cases, as well as complex/sensitive issues with clients as needed- creates and reviews internal training documentation- responsible for overseeing onboarding training processes and procedures for new and existing clients- analyzes and seeks ways to improve team processes and procedures

Birmingham, Alabama Area

- Provides support for front-line agents, as well as handling advanced issues across Regions commercial platforms and services in addition to previous position responsibilities/tasks- Creates JIRA tickets to report application errors and works with product support teams to troubleshoot and re-mediate software issues- Part of new training group handling all onboarding training for new Regions commercial clients-Part of Business Intrusion Response team: handles client malware instances, as well as instances of bookkeeper fraud, Business Email Compromise (BEC), and other fraudulent payments/transactions. Liasons with other financial institutions in an effort to recover funds-Authored training materials for incoming associates

Birmingham, Alabama Area

Front line support analyst for Regions Treasury Management products. These products are used by Regions corporate clients for ACH payments, wire transfers, Positive Pay, internal account transfers, remote check capture, check inquiry, auditing user activity, and reporting.· Regularly handle a high volume of routine and non-routine banking requests with tact via phone and email· Instruct clients on all aspects of Regions Treasury Management platform. Troubleshoot and resolve any and all client issues· Support clients with setup of ACH/Wire payments, importing payment files, check issues/voids· Ensure adequate security permissions are assigned to users and admins (both company and user level)· Assist clients with importing payment files and check issue/void files. Resolve file formatting issues· Rapidly became intimately familiar with banking terminology/processes· Accomplished user of Regions core transactional inquiry applications· Keep detailed records of all calls and emails handled· Individually recognized by Regions clients for superior performance. Assigned to mentor and train new associates after only a few months on the job- Involved with team searching for ways to improve internal processes

Birmingham, Alabama

• Provides premiere customer service at all times.• Handles customer complaints and issues with tact over the phone and in person• Supervises cashiers and baggers and assures tasks are completed in a timely manner• Regularly balances/reconciles the office safe, received and deposited cash and checks• Handles supply ordering for the cash office and other areas of the department.• Trains new associates and current associates involving the tasks discussed above

Birmingham, Alabama

- Assisted Primary Investiagatior in various driving research studies- Analyzed qualitative and quanitative data through various means, including Microsoft Excel and SPSS- Assisted in study design- Assisted in determining most appropriate measures for current and future studies

Master’S Degree, Management Information Systems, General, 3.6

MIS with a concentration in Information security

Bachelor’S Degree, Social Psychology, 3.3

Activities and Societies: Psi Chi, BlazeRadio, Experiential Learning Scholars Program DJ at student radio station, member of Psi Chi.