• Develop analytical data and KPI dashboards tailored with the needs of the different accounts to ensure correct measurement, tracking, and follow-up.• Design processes and methodologies that drive the operations to generate revenue/savings to improve the financial performance minimizing waste or errors.• Audit action plans generated for the associates to ensure correct KPI usage, accurate goal set up, and compliance with organizational guidelines.• Support the Operations with Action Plans that help to improve the overall performance of the campaign or focus the efforts on specific Key Performance indicators.

-Manage technical support representatives for Financial Account. -Manage and monitor the line of business KPIs-Develop and report generation about the performance of the LOB-Encourage teamwork and integrate motivational activities for the representatives under my responsibility. -Present Business Intelligence project proposals every quarter to add value to the campaign and develop a decision-making process to optimize the performance of several lines of businesses. • Acknowledgments-The employee of the Month - September-Nominated Best Coach Q3 2019 / Sitel Colombia

I got certified on the different financial service platforms the company owns to provide support to merchants located in the US and Canada.

• Provided support and knowledge for the creation of the Start-Up, designing initial processes andcreation of various positions• • I undertook the search for initial clients.• • I raised the database and network of contacts with different companies

• I became the manager's right hand in organizing and conducting business and family events. As well as inthe control of inventories, orders, methods, planning and organization of the event site.• I developed my leadership with teams in the different events with excellent results

• I was chosen to lead the Implementation Project of the new website of the Lighting and Healthcarearea.• •I increased my knowledge of support in processes of realization and analysis of shopping malls,support in the accomplishment of marketing events, crossings of databases of prices, BTL activities.• • I developed my observation and control skills in the creation of catalogs of the Philips Lightingproduct portfolio

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