•Serve on the Executive Leadership Team to establish long range goals, strategies, plans and policies•Oversee Information Technology and Emerging Technology budgets for large library system•Manage group of 6 full time IT employees and 2 part time assistants•Research current and cutting-edge technology solutions for patrons of all ages and abilities•Oversee desktop, network, multimedia, and application support for over 240 staff members

-Deploy staff computers using MS SCCM while maintaining database of inventory and hardware -Provide end user support and training on Office 365 to Housing and Dining staff with 200+ workstations, total supported users around 4,500-Document all technical processes and follow ITIL service management ideas-Serve on the Office 365 Governance Sub-Committee for NIU-Serve on governing body for the Cherwell Service Management application on campus-Assist in budgeting of staff and ordering of supplies-Manage group of student employees providing desktop support services to all NIU residence halls-Manage group of student lab operation employees, coordinating services and systems of lab pc's -Coordinate with central IT and 3rd party vendors to resolve networking and other issues -Oversee projects related to improving helpdesk knowledge and marketing of services to incoming students

-Instruct 3 sections of Communication 100: Fundamentals of Oral Communication-1 section of Communication 396m: Digital Photography Editing and Design-2 sections of Communication 359: Interactive Media Production-1 section of UNIV 101: Introduction to NIU campus life-Most recent course: Interactive Media production with 20 undergrad students

Serve as an account access gateway and software troubleshooter to corporate campus of 1500+ end users. Communicate with hiring managers and Sarbanes Oxley auditing groups to ensure appropriate access and IT functionality for Inland and its subsidiaries. Assist users with various IT helpdesk functions and contributing to software and hardware projects.

Instructed 90 undergraduate students in the field of visual and audio studio production in lab settingDemonstrated audio recording and television broadcasting equipment for class projectsEvaluated student projects based on technical and creative skill