John Benedict Ching Email & Phone Number

Philippines

Retained and upscaled services offered to key client to help drive and sustain at least 50x growth within 3 yearsKey responsibilities & results:1. Managed company's and client's adherence to core contractual obligations> Created dashboards and standardize analytics process to be agile in identifying real-time status, root causes, and recommended solutions> Built account management processes from contract review to revenue actualization2. Spearheaded the launch of… Show more Retained and upscaled services offered to key client to help drive and sustain at least 50x growth within 3 yearsKey responsibilities & results:1. Managed company's and client's adherence to core contractual obligations> Created dashboards and standardize analytics process to be agile in identifying real-time status, root causes, and recommended solutions> Built account management processes from contract review to revenue actualization2. Spearheaded the launch of multiple projects in collaboration with internal and external stakeholders to improve core services and test potential add-on services at a larger scale3. Solutioned and negotiated for adjustments in commercial terms to improve contract's business impact based on strategic and tactical objectives of the business4. Managed and grew a team to handle operational and commercial related processes for specific clients Show less

Philippines

Managed fleet-related resourcing and processes to meet fast-paced scale-up requirements (includes first mile, middle mile, and last mile) with involvement in both planning and executionKey responsibilities & results:1. Co-launched sea-freight transport model within 3 days2. Launched, operationalized, and improved adhoc services based on the requirements of key clients3. Improved processes of fleet-related core services in line with the company's growth trajectory (at least… Show more Managed fleet-related resourcing and processes to meet fast-paced scale-up requirements (includes first mile, middle mile, and last mile) with involvement in both planning and executionKey responsibilities & results:1. Co-launched sea-freight transport model within 3 days2. Launched, operationalized, and improved adhoc services based on the requirements of key clients3. Improved processes of fleet-related core services in line with the company's growth trajectory (at least 5x growth within 6 months)4. Co-managed first mile and middle mile resourcing requirements to ensure scale up during peak surges in the company's starting stages Show less

Operationalized an idea focused on solving the transportation problem in Metro Manila via a shared predictable transport model.Key responsibilities & results:1. Created, implemented, and iterated operational processes to service passengers daily and establish product-market fit. > Processes include route and schedule creation, driver and passenger matching, ride experience, payments, passenger profiling, and driver and passenger care, driver onboarding and pipeline… Show more Operationalized an idea focused on solving the transportation problem in Metro Manila via a shared predictable transport model.Key responsibilities & results:1. Created, implemented, and iterated operational processes to service passengers daily and establish product-market fit. > Processes include route and schedule creation, driver and passenger matching, ride experience, payments, passenger profiling, and driver and passenger care, driver onboarding and pipeline management, among others.2. Created an integrated dashboard to track growth and service metrics and monitor financial status (i.e. Cash flow, profit and loss, etc) 3. Co-launched the service in key partner communities to secure rider base4. Grew supplier and rider base by discovering, understanding, and solving core needs of each market type and sustain retention rate. Show less

Wrote content for various websites ranging from product reviews and feature articles. Topics ranged from sports, real estate, technology, and health.

Played support and lead roles across different outsourcing projects to transition specific client processes to Accenture's operating centers. Key responsibilities & results:1. Managed headcount fulfillment, work environment fulfillment, and training across 3 waves to complete required headcount within timeline and costs during my 4th project.2. Transitioned 320 fully-trained FTEs overall to Accenture Operations, across 4 different projects - all within defined timeline and costs… Show more Played support and lead roles across different outsourcing projects to transition specific client processes to Accenture's operating centers. Key responsibilities & results:1. Managed headcount fulfillment, work environment fulfillment, and training across 3 waves to complete required headcount within timeline and costs during my 4th project.2. Transitioned 320 fully-trained FTEs overall to Accenture Operations, across 4 different projects - all within defined timeline and costs targets, despite external challenges (i.e. Typhoon and Earthquake) 3. Documented processes to ensure full transition of process knowledge to ops units**Work groups are divided into: Hiring, Process and Training, Tech and Equipment, Project Management Support. Show less

Stall 2 John Gokongwei Student Enterprise Center

Started a small business venture as part of a college extra-curricular program. Led the setup and management of day-to-day operations, and financial management.Key responsibilities & results:1. Manage people and processes to ensure we're able to meet demand and serve enough food daily. Led logistical setup for catering projects to speed up breakeven and achieve at least 30% ROI by end of tenure. 2. Managed and tracked financials - profit & loss and cash flow. Implemented… Show more Started a small business venture as part of a college extra-curricular program. Led the setup and management of day-to-day operations, and financial management.Key responsibilities & results:1. Manage people and processes to ensure we're able to meet demand and serve enough food daily. Led logistical setup for catering projects to speed up breakeven and achieve at least 30% ROI by end of tenure. 2. Managed and tracked financials - profit & loss and cash flow. Implemented controls for cost drivers (e.g. spoilage, variable costs in cogs) Show less

Bachelor Of Science (Bs), Communications Technology Management

Education record