◆ Perform the daily operational warehouse and logistics tasks of Goods Inwards, Main Stores, Sub Stores, Tool Stores, Line Maintenance Stores, Outstation Support, Business Support and Spares Distribution sections as per the assignment.◆ Carry out warehouse and logistics tasks including but not limited to tools and materials receiving, stocking of materials, pick/issue/transfer/pre-load items, tools check-in/out, delivery of spares to agreed locations and Mobile Stores operation as per the assignment.◆ Ensure assigned warehouse and logistics tasks are performed efficiently and effectively within the agreed Service Level Agreement (SLA) in order to meet customer demands and internal processing lead-timesWork collaboratively with team members to contribute to achieving sectional KPIs.◆ Ensure Standard Operating Procedures (SOP) and Engineering Procedure Manual (EPM) are followed at all times while adhering to safety and security policies and procedures.◆ Operate Material Handling Equipment (MHE) and carry out system transactions (PC and Handheld Devices) related to warehouse & logistics activities as per the assigned section.◆ Monitor and/or execute Warehouse & Logistics activities and coordinate with the Emirates Warehouse & Logistics customers to ensure tools & material/logistics support is provided timely, efficiently and safely as per the standard operating procedures.

◆ Adhere to Customer Service Policies and Procedures to maximize the customer.◆ Manage daily customer complaints and ensure timely resolution.◆ Manage the Global Case System and make sure all customer inquiries/requests are logged into the system and resolved within the required service level agreement.◆ Interact regularly with customers to understand and respond to their needs and get feedback on the service provided.◆ Monitor the changing needs of the service, liaising with customers and frontline, to identify areas for improvement and make recommendations for service improvement and implementing those improvements.◆ Responsible for SRN creation & Follow up, follow-up on cases/complaints.◆ Manage shipment in and out movement through the warehouse management system and other systems if required.◆ Preparing documents for in and out movement.◆ Utilize various transportation provider software systems, to facilitate material movement planning and scheduling.◆ Prepare and update monthly logistics, and schedule to assure deliveries to production locations.◆ Coordinate product delivery schedules with customers.◆ Coordinate daily activities to track the location and movement of inventory. Provide reports to internal and external customers as required.◆ Assist in obtaining necessary transportation permits for inbound and outbound shipments.◆ Expedited all critical orders with local subcontract vendors.◆ Works closely with providers to ensure efficient and effective execution of defined processes and goods transportation.◆ Organizes and maintains hard copy and electronic documentation supporting order fulfilment.◆ Monthly client billing and LPO generation by Coordinating with Accounts team.

◆Direct and follow up with incoming materials and outgoing finished products to ensure prompt customer delivery.◆ Researched and integrated logistics management system Sortly for warehouse stock management.◆ Analyze the overall budget and expenses for logistics operations, including cost-effective and efficient transportation services.◆ Foster supportive and productive working relationships with vendors and other departments.◆ Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship).◆ Receive and process warehouse stock products (pick, unload, label, store).◆ Perform inventory controls and maintain high-quality standards for audits.◆ Keep a clean and safe working

◆Coordinating with the customers regarding their delivery orders and handling customer complaints at Homecenter.◆ Coordinating with the delivery crew team and assisting them on queries related to deliveries.◆ Handling Sales Return Notes on delivery Cancellation and initiating the refund.◆ Assisting Warehouse Outbound Team with Warehouse customer collection.◆ Scheduling deliveries and making delivery modifications in GDMS(ERP).◆ Skilled in focusing on Optimum utilization of resources allocated, Budget and time.◆ Work with managers and team members to implement new strategies and initiatives for cost-efficient SOPs.◆ All Vendor Management, regarding Crew Utilization and Helper Utilization at Warehouse and maintaining proper data for the same, Auditing the Vendor monthly Service Report ◆ Send and approve the same for LPO creation with the Finance Department.◆ Handling Cooperate Deliveries and B2B Sales Deliveries.◆ Coordinating with all Store Managers and Store Sales Team regarding Delivery Slots, Date allocation and SRN.◆ Handling E-commerce delivery Cash on a daily basis. ◆ Handling TAMS and HRMS for employees reporting designed under. ◆ Coordinating with the Customer Care Centre and Home Centre Store Team regarding issues related to deliveries and clearing customer complaints which is raised in CRM. ◆ Daily Wise Report creation under Excel for maintaining KPI assigned and set under Target and sending the same to Feeders regarding their monthly and daily performance on Deliveries.• Key Performance Index Scorecard • Daily Matrix • Postpone Matrix (Store and Ecom) • Daily Pending Analysis Summary• DO closing Report • Night Loading Truck Report • Monthly DO violation Report • Monthly CTD Report• Daily Postpone Analysis Summary • Truck Summary• Monthly Vendor Service Report/ Provision • Daily Employee Attendance Report

◆ Engaged in working for Cargo Sphere (USA) & providing their Clients with Final Base price including all additional Expenses (Surcharges)◆ Monitoring Rate Quotes, Rate Distribution and Agent Rate Collaboration, connecting trading partners allowing them to integrate and simplify rate communication.◆ Ensuring rates are factored as per currency differences thus ruling out business loss due to inaccurate estimation of cost of product.◆ Analysing all data to identify fright trends and monitor route of all private fleet on weekly basis.◆ Interacting with various carriers on daily rates and surcharge updates. ◆ Maintaining list of all approve carriers, route guides and warehouse list and implementing an effective transportation management system and recommending improvement to performance and analyse trend.◆ Auditing contracts updated by co-workers, checking for accuracy of the rates provided to us by the carriers or by the customers.◆ Providing guidance and extending support to subordinates, interaction with customers through emails for rate changes and announcements received from the carriers and handling complaints & escalations from customers.◆ Ensure proper feedback system

◆ Control and maintain all inventory items and ensure that inventory items are available when required.◆ Prepare all documents for every incoming and outgoing item.◆ Organizing and maintaining inventory and Storage area.◆ Determine staffing levels and assign workload

◆ Job-Oriented training in Logistics Management from Sindhu Cargo PVT. Ltd. wherein I got training on various operational aspects related to the transportation of goods, documentation, Supply Chain Management process, warehouse management and all Freight Forwarding Processes.◆ Prepares Shipping instructions for the seller as per buyer/ letter of credit requirements.◆ Prepare Shipping Documents for the buyer.◆ Prepare cheques for paying purposes for the shipping lines, trucking/transport services and suppliers◆ Follow up on the arrival from the shipping lines.◆ Follow up on document clearance and payment, once goods have arrived.◆ Worked as a Management Trainee (On the Job) at Sindhu Cargo Services (P) LTD., Bangalore in Air/Sea Export and freight Forwarding Department.

◆ Draft Purchase Order(PO) for procurement of Goods◆ Draft Sales Invoice for the sale of Goods.◆ Track shipments online and communicate with clients about shipments dispatched.◆ Coordinate shipping with freight agents for clearance on overseas deliveries◆ Achieving high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods.