• Delivered new business opportunities in the areas of connected car, internet-of-things (IoT), mobility as a service (MaaS), data analytics, and wireless connectivity to support the growth of Hyundai Motor Group’s (HMG) North American telematics programs • Analyzed and developed the US go-to-market strategy and operational approach for an innovative, shared mobility service ($15M) as Track Lead for a cross-organizational task force team• Led business launch activities associated with the international expansion of connected car services into the Canadian market for both Hyundai and Kia brands including localized product requirements definition, organizational change analysis, policies & procedure development, resource planning & training, and overall launch readiness support functions• Managed a team of consultants tasked with analyzing end-to-end operations across multiple stakeholder groups in order to identify opportunities to optimize business processes• Performed various business development activities including detailed fixed and variable cost analysis, pricing and business proposal development, and project P/L management• Developed, negotiated, and executed multi-million-dollar contracts with a variety of HMG entities, US & Canadian wireless carriers, and 3rd party vendors• Promoted from Lead, Strategy & Growth - 04/16

Digital Transformation practice within the Manufacturing & High-Tech vertical with a focus on Customer Experience ManagementAutomotive Engagements:• Global Enterprise Telematics (Connected Car) Strategy - Customer Experience Track Lead• Customer Data Management & Customer Experience Strategy - Project Manager• Customer Management Office Design & Implementation - Project Manager / Governance Track Support• Vehicle Allocation & Customer Order-to-Delivery Transformation - Engagement Lead• Vehicle Incentive Lifecycle Management Transformation - Engagement LeadConnected Devices / IoT Engagements:• Global Enterprise Telematics (Connected Car) Strategy - Customer Experience Track Lead• In-Vehicle-Infotainment Product Strategy - Automotive SME• Connected Appliance Product Launch - Project Manager• Promoted from Senior Consultant - 04/14

• Established partnerships with Salesforce.com certified consulting groups which enabled the company to expand production capacity through the outsourcing of professional service work as well as increase overall revenue through co-marketing initiatives• Performed business risk assessment and led presentation to C-level executives and board members for a proposed international acquisition• Led the collection and analysis of a leading competitor's client base for strategic sales process• Analyzed and provided feedback to CEO on over 30 red-lined contracts and business plans• Salesforce.com Admin 201 Certified - August 2010

Program Manager responsible for the overall health, training, and development of key partnerships and clients utilizing customized technology solutions • Consulted development strategy for customized technology products used for data collection, analysis, e-commerce, and internal change initiatives utilized by the NFL, Pop Warner, Live Earth, and other high profile companies responsible for over $750,000 in total revenue• Designed and implemented video training program for several hundred users which decreased client training time by 75% and increased overall user satisfaction. Initiative later became the department standard for internal and external training• Facilitated the growth of domestic and international programs through the creation and implementation of numerous e-marketing strategies• Promoted from Technical Account Manager, Major Accounts - 07/08• Promoted from Account Manager, University Camps - 07/07

Managed all operations of hotel’s restaurant, room service, and bar/lounge outlets generating 10 month revenue of $1.2 million• Directed employee management for full time staff of 15 as well as all department activities including purchasing, vendor relations, and inventory control• Decreased department’s inventory costs from 24% to 19% over a 3-month period• Handled hiring procedure to fully staff department at optimal headcount level as well as handled interdepartmental employee relations• Employee of the month - April 2006• Promoted from Bartender - 12/05

Creator and operator of company’s new Corporate Event Planning business practice• Developed and operated a new business segment, the Corporate Event Planning sector• Established strategic partnerships which brought 5 new clients in a 6 month period based on company’s specialization and expertise in niche market• Executed all business operations including sales, marketing, event planning, account management, and vendor relations for team building and corporate wellness events ranging in size from 10 to 1,200 participants