John Bernard Email & Phone Number

Phoenix, AZ, US

Chandler, Arizona, US

Chandler, Arizona, US

Here, I supported business growth and expansion by managing and reducing churn, promoting the value of the product and upselling services.

Mountain View, CA, US

• In this role, I built staff capacity, enhanced skills, and maximized potential by providing training, guidance, and assistance. I also supported executive management with decision-making by customizing and presenting.
• Collaborated with cross-functional teams to ensure seamless and successful integration and launch.
• Led the selection, recruitment, and onboarding of an inside sales team of 12 representatives to deliver exceptional outcomes.
• Determined the educational needs of B2B prospects and implemented an effective strategy to contact and close deals.

Scottsdale, AZ, US

• Here, I directed and supported international business development efforts from identifying prospective partners, through proposal development, contract negotiation, onboarding, and support.
• Oversaw strategic initiatives, growth plans, and a $7M book of business annually, while ensuring alignment with organizational practices and procedures.
• Managed market intelligence, strategic planning, partner relations, and opportunity evaluation, while identifying, managing, and closing international partnership deals.

Scottsdale, Arizona, US

• In this role, I developed and Implemented customer care / retention strategy for the company in first 90 days. I also presented monthly retention report to company leadership.
• Saved $1.3M in annualized monthly recurring revenue (MRR) in 2016.

Chandler, AZ, US

• In this position, I spearheaded and facilitated an inside sales team of 18 representatives to accomplish company short- and long-term goals. I liaised and interacted with the marketing staff to meet all prerequisites.
• Improved business awareness and visibility by enabling team members to represent the company, including products with integrity.
• Increased staff engagement and drove synergies by delivering business development training and leading cross-functional projects.

Chandler, AZ, US

• Here, I addressed client’s problems associated with subscription cancellation, while serving as a key point of contact to ensure satisfaction. I also contributed to overall business growth by communicating the value.
• Retained ~94% of at-risk customers by delivering top-tiered experience and implementing effective retention strategies.
• Designed and delivered a community outreach program for the high school students to develop technical skills and expertise.

Orange, CA, US

• Here, I supported the development and implementation of an effective admissions strategy in line with institutional vision and mission. I provided a high level of customer service to prospective students at every stage.
• Delivered expert advice and recommendations to students on the programs offered, admission procedure, eligibility, and costs.
• Monitored and managed the entire admissions process for a portfolio of educational programs.
• Liaised with other members of the team and academics to ensure prompt and complete academic consideration of each applicant.

Certificate, Strategic Sales Management

Certificate, Digital Marketing Mastery

• Bachelor Of Science, Applied Management

Associate Of Science, Computer Networking