John Bertorelli Email & Phone Number

Monsey, New York, United States

Some career highlights in this position: ● Averaged over 35 session hours per week with strong ability to create and maintain client relations with a 95% success rate on repeat business. ● Instructed individual and group sessions, incorporating strength and conditioning and anaerobic workouts. ● Customized personalized training regimens for clients to pass law enforcement and military physical entry exams. ● Comfortable working with youth, teens, adults and senior citizens with wide-ranging physical abilities to meet goals.

Palisades, New York, United States

Utilizing the right business acumen, I participated as a leader in people development, including recruiting, retention, mentoring and professional development. As required, I improved the management and organizational efficiency and delivered on prolonged responsibilities.● Managed and supervised 25+ employees and employee schedules, oversaw facility operations, and ensured exceptional customer service in all areas of the facility.● Improved and maintained the overall appearance of the hotel and conference center containing over 200 rooms and 48,000 square feet of meeting rooms through delegation of duties.● Successfully led efforts for housekeeping to achieve an annual average Claes Fornell International (CFI) customer satisfaction score of 82% and a Dolce hotels associate engagement survey score of 87% favorable. As Fitness Center Manager, I took the initiative to implement processes in response to the needs of the fitness center.● Increased fitness center membership by more than 200%, while successfully retaining current members. ● Appraised performance, rewarded and disciplined employees, addressed complaints and resolved all team issues. ● Acknowledged for exceeding membership and guest satisfaction goals and writing company-wide standards for fitness center use and maintenance (2006 Dolce Palisades leader of the year).

Monsey, New York, United States

As the front desk attendant, I performed a variety of clerical and administrative tasks. Central to a smooth process and efficiency, I excel at improving administrative processes, managing multiple responsibilities simultaneously, proactively resolving issues, and consistently exceeding established goals and objectives. ● Managed front desk with duties including membership and amenity sales and customer conflict resolution.● Responsible for multiple cash drawers and ensuring the property and all equipment was maintained to optimum standards, kept clean, and repaired as needed.● Communicated with management and staff regularly as it pertained to client incidents, performance, and suggestions for continuous improvement.

Poughkeepsie, New York, United States

Supervised, led and developed 45+employees of various backgrounds and skill levels, creating and motivating a positive working environment.Forecast planned meals and purchasing, scheduling, inventory control and maintained appearance of both back of the house and dining room areas. I fostered a collaborative working environment, consistently met and exceeded all Sodexho Marriott standards for food safety and appearance. <<< If you are interested in learning more about my involvement in these areas, please feel free to connect with me on LinkedIn

Bachelor Of Business Administration - Bba, Hotel & Resort Management

Associate Of Science - As, Liberal Arts And Sciences/Liberal Studies