- Utilize technical expertise of products, industry, and discipline to service customers with respect to all aspects of relationship including bid proposals, product usage, alternative products, etc. to establish and maintain effective relationships with those customers. - Consult with customers on technical aspects of products and appropriateness for specific projects; including troubleshooting on technical issues, advising customers on products and costs, evaluating specs and… Show more - Utilize technical expertise of products, industry, and discipline to service customers with respect to all aspects of relationship including bid proposals, product usage, alternative products, etc. to establish and maintain effective relationships with those customers. - Consult with customers on technical aspects of products and appropriateness for specific projects; including troubleshooting on technical issues, advising customers on products and costs, evaluating specs and bid submissions, and recommending sourcing and pricing bids for customers. - Conduct testing and calculations on products to determine appropriate calibration for specific applications. - Collaborate with outside and inside sales team to advise, source, and present quotes that meet technical specifications of customer jobs and projects. - Effectively handle customer service issues, including following up on long-lead time purchase orders, keeping customers informed of any changes, and providing other concierge services as key point of contact in order to establish and maintain effective customer relationships. Show less

- Assisted with managing a 53 person staff. - Initiated, designed, and implemented safety program for company.- Upgraded and managed tool fleet, bringing company up to a digital platform.- Filled in as department manager (Suppression, Sprinkler, and Security) as needed.- Managed all building maintenance (trash, recycling, plowing, landscaping, life safety).- Managed all vehicle procurement and maintenance.- Implemented employee training programs (written and… Show more - Assisted with managing a 53 person staff. - Initiated, designed, and implemented safety program for company.- Upgraded and managed tool fleet, bringing company up to a digital platform.- Filled in as department manager (Suppression, Sprinkler, and Security) as needed.- Managed all building maintenance (trash, recycling, plowing, landscaping, life safety).- Managed all vehicle procurement and maintenance.- Implemented employee training programs (written and hands-on).- Controlled procurement of materials for multiple departments.- Managed warehouse and fleet tool inventory.- Operated with UA 669. Oversaw all interviews, hiring and reviews.- Provided constant communication with ownership group on operations.- Assisted with start-up and implementation of digital inspection reports.- Handled payroll, scheduling & expenses for managed departments. Show less

- Managed a team of 13 employees consisting of pipe fitters, technicians, and salespeople. - Handled payroll, scheduling, expenses, and safety training for the team. - Developed and managed all projects for the sprinkler suppression department (ordering, scheduling, closing, and billing).

- Maintained a 110-120% sales quota for 5 years.- Increased company growth by more than 4.5 million dollars. - Top 20% of national sprinkler sales representatives for 5 years, top 10% for 2 of 5 years.

- Read, interpreted, and applied technical design requirements of fire protection codes and standards: (NFPA 12, 72 etc.) building codes, insurer criteria, and other technical design documents. - Prepared fire protection shop drawings, equipment submittals, hydraulic and electrical calculations using AutoCAD 2004 and manufacturer calculation programs. - Worked with vendors to procure all devices, panels, cylinders for projects and department needs. - Coordinated installation… Show more - Read, interpreted, and applied technical design requirements of fire protection codes and standards: (NFPA 12, 72 etc.) building codes, insurer criteria, and other technical design documents. - Prepared fire protection shop drawings, equipment submittals, hydraulic and electrical calculations using AutoCAD 2004 and manufacturer calculation programs. - Worked with vendors to procure all devices, panels, cylinders for projects and department needs. - Coordinated installation with contracted electricians, mechanical contractors, and our own UA669 crews.- Provided constant communication with contractors and customers during the length of project. - Coordinated our own department technicians for project check out and test, along with final training with contractors and customers as required. - Worked with billing team during the project to stay within budget limits.- Provided final closeouts, O&M packages for contractors and customers. - Managed inventory, shipping and receiving for SHAD division.- Assisted on installations where needed, along with inspections and service. Show less

- Conducted site surveys for new and existing clients, relayed information to systems engineer and assembled CAD drawings. - Prepared drawings following guidelines given by systems engineer and NFPA standards. - Created building, piping and electrical drawings for fire suppression and alarm systems. - Provided final closeouts, O&M packages for contractors and customers. - Assisted on installations where needed, along with inspections and service. - Conducted discharge… Show more - Conducted site surveys for new and existing clients, relayed information to systems engineer and assembled CAD drawings. - Prepared drawings following guidelines given by systems engineer and NFPA standards. - Created building, piping and electrical drawings for fire suppression and alarm systems. - Provided final closeouts, O&M packages for contractors and customers. - Assisted on installations where needed, along with inspections and service. - Conducted discharge tests with systems engineer. - Initiated startup of CAD department and standards. Show less