John Biggs Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Atlanta, Georgia, United States

-Lead technical response to information security incidents on multiple platforms including workstation, mobile, server, SaaS (multiple) and PaaS (Azure)-Perform crucial roles in the phases of Incident Response -Training/prep/tabletops for stakeholders -Triage and dispatch incidents to appropriate teams and individuals -Worked incidents using experience and training -Use relationships with local and national contacts to facilitate action-Create lessons learned and share knowledge for better future results-Lead Identification and remediation of vulnerability risk on Enterprise Information Systems through vulnerability scans, patching and enterprise configuration management tools-Lead technical and process response to incidents involving Executives, delivering exceptional service, following through to resolution and after incident care-Delivered general and threat specific Information Security Education and Training for the Enterprise to combat social engineering-Build and maintain relationships with internal customers and partners-Purchase and monitor inventory of Information Security department hardware

Atlanta, Georgia, United States

Configuration Compliance – Security Data Analytics – Security Automation-Created custom queries and actions in PowerShell and BigFix to monitor server and workstation configurations, identify and remediate misconfigurations across the enterprise-Created Compliance Dashboards to monitor and report on Configuration Compliance of Servers and Workstations to executive stakeholders-Created custom PowerShell scripts and BigFix fixlets to solve problems and install necessary remediations across servers and workstations-Communicated fixes to local and national stakeholders for rapid compliance-Shared code and processes with national IT and partner organizations, taught others how to use the tools developed

Marietta, Georgia, United States

-Be there for my kids-Identify and eliminate problems for my customers -Computer support for desktop and networks. Serviced home and small office clientele -OS troubleshooting, upgrades, and installs -Hardware repair and upgrades -Data recovery -Virus and malware removal -SOHO network installations

Atlanta, Georgia, United States

-Built relationships across the enterprise enabling me to pull key resources from other departments to quickly resolve internal customer issues. -Supported a base of 1500+ end-users at the Corporate Headquarters, Call Center, and Data Center.-Coordinated with Network Security, Network Engineering, and System Administration groups to identify and resolve issues through technical diagnostics and solutions.-Able to quickly assess and act in emergency situations to identify and resolve internal customers’ issues through troubleshooting, including network, operating systems, applications, and hardware.-Lead technology projects including software and hardware installs, workstation and software rollouts, department moves.-Lead new hire training for appropriate use of company IT resources.

Atlanta, Georgia, United States

-Monitored the support team through qualitative data analysis-Mentored, instructed, supervised, and counseled technical support representatives-Trained new hire classes on technical proficiency and customer service-Participated in long range company planning with senior management

Atlanta, Georgia, United States

-Resolved technical problems with Windows, Macintosh, and UNIX/Linux-Excellent communication and customer service skills-Chosen by executive management as the primary support tech for escalated issues

Bfa, Franklin College Of Arts

Activities and Societies: Undergraduate president Georgia Sculptors' Society

Bachelor Of Fine Arts (B.F.A.), Sculpture

Activities and Societies: Undergraduate President, Georgia Sculptor's Society