Serve customers by identifying their needs, providing analysis of product requirements, and design for manufacturing recommendations.• Identify current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements. Provide product, service, or equipment technical and engineering information, by answering questions and requests.• Provide technical support to sales staff as required when meeting with customers and reviewing opportunities.• Establish new accounts and services accounts by identifying potential customers.• Prepare cost estimates by studying blueprints, plans, and related customer documents; consulting with design engineers, manufacturing departments, and other professional and technical personnel.• Determine improvement opportunities for Okay and customers. • This may be accomplished by potentially recommending changes in equipment, supplies, engineering methodologies, processes, or use of materials or services.• Gain customer acceptance by explaining or demonstrating cost reductions and operation improvements.Manages new product launches by organizing and controlling project elements.• Determine project responsibilities by identifying project phases and elements; assigning personnel appropriately.• Develop and recommend methods to speed-up product launch processes to improve effectiveness both internally and in the view of the customer.

Oversee all Quality Assurance efforts within the company and divisions which include quality personnel. Monitor customer feedback and corrective actions, and make improvements to adjust the quality systems based on this feedback. Take a key part in customer meetings and present the quality roadmap. Assure the QA team and company employees use quality tools to improve the company’s bottom line. Assure the company meets the needs of the customers.• Establish the quality goals and quality metrics for the company.• Set overall company quality policy and drive each division to meet customer requirements.• Represent and be the key contact for the company during customer and registrar audits.• Review and process requested changes to the Quality Management System.• Maintain Document Control System• Schedule internal audits and follow up to ensure completion and effectiveness.

Management Representative:• Establish the quality goals and quality metrics for the company.o Gather data from other functions to report goals and metrics.o Guide the company to meet those plans.o When monitoring, review reports and adjust the strategic plans to assure the process meets customer requirements.o Where key quality metrics are not being met, investigate, identify root cause, and establish corrective actions that will ensure future success. • Set overall company quality policy and drive each division to meet customer requirements.• Represent and be the key contact for the company during customer and registrar audits.• Review and process requested changes to the Quality Management System.• Maintain Document Control System• Schedule internal audits and follow up to ensure completion and effectiveness.

Senior Buyer Responsible for the purchase of all machined parts, investment castings, forging, and plastic parts for the M16 Rifle (In excess of 2 mm $ per year.) Traveled U.S. extensively searching for and qualifying potential suppliers for new tooling of components for M16A2 Rifle. Negotiated yearly contracts with suppliers with built-in cost reduction requirements. Worked as liaison to Product Engineering for “design for manufacturing” initiative.