John Bilderback Email & Phone Number

Columbia, Tn, Us

As a Service Desk Analyst at Farm Bureau Health Plans in Columbia, TN, I have been dedicated to providing top-tier technical support to our employees and valued customers. Since joining in September 2021, I've honed my expertise in diagnosing and resolving a diverse range of technical inquiries, ensuring swift issue resolution and minimal disruption. My responsibilities include identifying, troubleshooting, and successfully resolving software, hardware, and network failures, maintaining critical systems' functionality. I've been instrumental in the installation, configuration, upgrades, repairs, and preventative maintenance of hardware, software, and systems, optimizing their performance. In addition to this, I've excelled in offering documented support for laptops, desktops, printers, and smartphones, managing both software and hardware configurations, and effectively troubleshooting any software or hardware issues. I've also actively supported technology initiatives and projects as needed. Furthermore, I've played a key role in knowledge management, contributing to the creation and maintenance of documentation for PC Help Desk knowledge-based articles, processes, and procedures. I've taken on the responsibility of training and mentoring fellow staff members, fostering a knowledgeable and capable support team. My proactive approach to avoiding service interruptions involves performing system installations, updates, patches, and maintenance procedures. I've also been responsible for the creation and maintenance of user accounts through Active Directory, ensuring security and accessibility for various company accounts.To enhance my support capabilities, I've utilized remote connection software to troubleshoot user problems effectively, contributing to a streamlined support process.

Atlanta, Georgia, Us

During my tenure as a Manager at Papa John's in Columbia, TN, I've had the privilege of leading and managing a dynamic team of up to 20 employees. My responsibilities have included interviewing, hiring, and training new team members, ensuring they align with the company's standards and values. Moreover, I've worked closely with IT services to efficiently resolve point-of-sale (POS), network, and phone system problems, minimizing disruptions and enhancing operational efficiency. This role has equipped me with valuable leadership and problem-solving skills while fostering a collaborative and productive work environment.

Chicago,, Il, Us

As a Consultative Sales Associate at Sears in Nashville, TN, I provided exceptional customer service and sales services to shoppers. My responsibilities included offering insightful product information, addressing customer inquiries, and guiding them through their purchase decisions. Demonstrating strong sales skills, I consistently met or exceeded sales targets, contributing to the store's revenue growth. My commitment to understanding customer needs and delivering tailored solutions enhanced the shopping experience. This role sharpened my customer service and sales abilities, allowing me to thrive in a dynamic retail environment.

St. Petersburg, Fl, Us

Driving the development of high performance and superior customer service. Creating a team that supports client programs, service and products effectively. Recruiting, developing/training, coaching, motivating, retaining and evaluating qualified staff. Ensure service levels are satisfied by leading virtual floor management and workflow distribution. Maintaining talk/wrap time, service,

During my time as an Assistant Teacher/Counselor at The King's Daughters School for Autism, I played a crucial role in the development and implementation of learning materials tailored to the unique requirements of children with special needs. I meticulously monitored the behavior of students during classroom activities, providing detailed reports on individual participation, learning progress, behavior, and performance. Beyond educational support, I administered medicines and provided first aid to students, prioritizing their health and well-being. I also effectively resolved conflicts among students, promoting a harmonious and supportive learning environment. This position allowed me to develop strong organizational and interpersonal skills while fostering a nurturing educational setting.

Master Of Technology - Mtech, Information Technology

Bachelor'S Degree, Aerospace

Associate'S Degree, General Studies