John Biskner Email & Phone Number

• Detailed reengineering of enterprise-level non-profit’s fundraising and transactions management processes and systems, seeking cost savings and improved services for the client’s customer base. Being a Sage Intacct.
• Formulation of product strategy and cost modeling for a $60 MM company serving in the non-profit space, including products in Salesforce CRM, electronic giving, and multi-channel communications.
• Strategic market strategy for a software startup, including financial modeling and forecasts. With the ownership team, guided their efforts through market launch and successful acquisition of market share.
• Led client teams through next generation product definition and strategy, with intention to supplant existing models with a Salesforce based CRM system for client customers. Guided team in creation of product backlog.
• Managed software engineers, analysts, and QA for client’s most profitable products (event mgmt. and e-giving). Organized teams for formal Agile, including 2-week sprints.
• Product selection and implementation for fundraising at a large Detroit based non-profit. Candidate packages evaluated included Blackbaud’s Raiser’s Edge, SalesForce with NPSP, and Amergent. Key systems for integration.

• Redefined and implemented Gabriel’s market strategy from low-value branch office sales to high-value enterprise level marketing and sales strategy, leading to growth from 28 installs to 330 installs over 12 months.
• Developing substantial pre-sales relationships with enterprise level prospects within the non-profit space, defining decision processes for them, identifying needs, building credibility and awareness of Gabriel, and.
• Providing market-based feedback to Gabriel’s product development teams to influence product strategy, aligning Gabriel strengths with market demand.
• Developing market partnerships with adjacent products for enterprise prospects, including Sage Intacct for accounting, Donor Perfect for fundraising, plus a handful of niche-specific service providers. Such.

• Product manager for electronic transactions system managing $120 MM in transactional dollars over 2.1 MM transactions/year, resulting to 50% growth over two years. Efforts included detailed financial forecasting.
• Product manager for enterprise level data-aggregation systems (branch units to central services). Participated in customer-facing marketing efforts, and managed both onshore and offshore software teams for the.
• Established multiple best practices for customer adoption and customer success, repeatedly beating prior metrics for product adoption and deployment velocity.
• Led the engagement for multiple corporate non-profit customers, redesigning their annual fund campaigns and ensuring successful major capital campaigns, resulting in lower costs, increased transparency, and increased.

• Directed one of the largest church youth programs in Michigan, with 1400 youth participants annually and 12 volunteer teams totaling 150 volunteers. Managed budget, fundraising, educational curricula, regional outreach.

• Built a family records system for regional food pantry serving 1200+ families, resulting in 125% increase in families served with no increased staffing.
• Organized various youth events in Southwest Michigan, including event marketing, budgetary responsibility, volunteer team formation, and logistics.

• Managed purchasing systems implementations and related application development projects for Boeing, General Motors, Hamilton-Sunstrand, Commerce One, and Covisint.

• Business analyst and project manager for General Motors and Ford Motor Company.
• Reengineered IT hardware procurement and leasing processes for Ford Motor Company.

• Implemented PLM (Siemens) for Comau Pico (Automotive Tier-One supplier) and Motorola.
• Prototyped a new Constraints Management system for Ford’s Order to Delivery process.

Mba, Strategy And Finance

Bse, Computer Engineering

High School