John Bitzer Email & Phone Number

Freedom, Pa, Us

Pittsburgh, Pa, Us

Pittsburgh, Pa, Us

Pittsburgh, Pa, Us

Cranberry Township, Pa, Us

Responsible for support, operation, development, standardization, and patching of Prodigo Exchange, Prodigo eMarketplace, Toreion eShop, FTP, and secure web servers running Windows Server 2008–2012 OS. Monitor the functionality of electronic transactions (XML, EDI, flat files) that pass through proprietary supply chain solutions in healthcare and manufacturing environments. Troubleshoot database, coding, and workflow issues within documents such as purchase orders, invoices, and acknowledgments to allow timely delivery between both buyers and vendors. Devise operational support resolutions to challenges facing the Operations Team in projects, implementations, migrations, applications, and server maintenance. Investigate and resolve all internal escalations from Tier 1 Help desk as assigned. Participate in 24/7 on-call rotation to respond to system alerts. Create or revise procedural documentation

Pittsburgh, Pa, Us

Provide interfacing support between hospital data systems. Manage HL7 message routing, formatting and compatibility between various hospital applications. Design, implement, and troubleshoot hl7 messaging interfaces. Test interfaces, generate test suites of data, and establish communications with the foreign system. Run unit, integrated and volume testing with vendor, application analysts and/or users. Document, troubleshoot and correct intermittent problems. Implement interface solutions as directed when systems or business processes are upgraded and/or replaced.

Pittsburgh, Pa, Us

Deliver enterprise wide incident management and communications at UPMC’s network operations center. Coordinate and timeline technical conference calls in collaboration with multiple support teams during upgrades and escalated issues. Create and update existing departmental policies, procedures, and documentation. Monitor and maintain computer healthcare systems for most of UPMC's locations. Day to day monitoring of message router (HL7) interfaces, electronic patient records (Cerner infrastructure: Powerchart, SurgiNet, FirstNet, Pharmnet), hospital applications (Medipac, Epic, Sunquest, Imagecast), windows server environments, network infrastructure, IBM hardware management console (Mainframe, OPC), and facility maintenance. Design, code and implement windows applications and visual basic scripts for departmental use. Assist with multiple projects in various departments across the enterprise. Troubleshoot security issues with Qradar. Actively use HP Service Manager for incidents and change controls.

Server deployment and support. Property inventory management, system hardware and software configuration and support.

Washington, Dc, Us

Managed secure facility access and tracked personnel clearances, ensuring 600 employees had proper clearances to access secure information systems. Submitted 30 background investigation applications in the Joint Personnel Adjudication System for employee security clearance. Conducted physical security checks and training testing knowledge of and adherence to security policy by command personnel, resulting in a 90% score on annual security inspection.

Washington, Dc, Us

Primary Alternate Account Manager for largest EKMS account in European Area of Responsibility. Provided cryptographic support for over 40 local element accounts across European AOR. Managed security, destruction, issue, and storage of cryptographic keying materials and equipment. Trained and qualified users in proper handling of keying materials, resulting in fewer than 10% of the allowable discrepancies during the annual Inspector General visit.

Washington, Dc, Us

Provided enterprise phone support for all DOD employees in the European area of operations. Performed system troubleshooting, account maintenance, remote management of workstations in a windows 2003 environment. Worked daily with Remedy, Tivoli and custom made DOD applications to insure maximum uptime supporting DOD installations across Europe, and a 70% first call resolution rate.

Managed a multiple network environment consisting of 11 servers and over 200 client machines supporting 375 users. Applied software and anti-virus updates, installed hardware, and ran cabling. Managed user and email accounts, monitored internet access, and performed network defense tasks. Experience includes working with Cisco routers and Xylan/Alcatel switches in an ATM network environment. Wrote router access control lists, preventing any network penetration in a multiple service network intrusion exercise.

Us

Performed hardware repair and maintenance on customer PCs, provided technical knowledge to aid the sales team. Performed hardware upgrades, software installs, PC troubleshooting/repair, virus removal, system software recovery, data recovery and backup on over 100 client personal computers.

Bachelor Of Science - Bs, Cyber Forensics And Information Security

Aa, Computer Information Management