John Blackburn Email and Phone Number

Executing strategic account plans, focused on identifying transformational business opportunities that enhance and optimize the customer experience, creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing service performance through process and data analysis•Differentiating and reinforcing Corporate Travel Managements value on a consistent basis through a comprehensive understanding of the industry and the market, synthesizing competitive intelligence to understand future implications for clients, and proactively communicating trends, innovations, and best practices to internal partners and leadership.•Providing guidance to customers in the assessment of goals and strategies, in order to optimise service delivery performance across their program. Identifying innovative solutions to enhance productivity & improve traveller/caller experience during service fulfilment•Leading/ supporting client services strategies globally, by working with global markets to ensure appropriate standardization is in place to achieve and measure success of global and regional initiatives.•Spearheading regular communication on progress against performance targets included in client’s service level agreement, and partnering with service delivery leaders to ensure appropriate processes are in place to meet these targets.•Supporting the enhancement of the Corporate Travel Management value proposition through consultation, technology road mapping, optimizing online servicing solutions.•Leading business planning, quarterly and annual reviews, pricing strategies, on-going P&L management, and business negotiations on rebids for portfolio accounts.•Maximising transaction revenue and delivering premium revenue growth through BAU products and services. Partnering with commercial and advisory services to support lead generation opportunities for C-Level and transformational engagements.