John Blackburn Email and Phone Number

Key Responsibilities• Onboarding of new clients to Rubicon Red Managed Services• Responsible for multiple Managed Services clients, including budget, financial reporting, SLA reporting and customer satisfaction• Project Management responsibility for multiple clients including scheduling, stakeholder communication, risk and issue mitigation and financial reporting• Escalation point for any critical incidents, including incident managementAchievements• 90% renewal of Managed Services contracts between 2016 and 2020• Average increase of 20% in customer satisfaction for Managed Services clients in my portfolio from 2016• Completion of Phase 2 of Containers for Change project (in conjunction with DXC) on time and under budget• Successful onboarding of 2 major clients (City of Gold Coast and Reinhart Foodservices)• Successful migration of integration platforms to Oracle Cloud based Services for 3 clients, reducing licencing and operating costs by a minimum of 30% and adding both High Availability and Disaster Recovery functionality• As Project Manager, led the Rubicon Red team in completing a suite of work with Nutrien AG resulting in winning a 2020 CRN Impact Award - https://www.linkedin.com/feed/update/urn:li:activity:6711261956948525056/?updateEntityUrn=urn%3Ali%3Afs_feedUpdate%3A%28V2%2Curn%3Ali%3Aactivity%3A6711261956948525056%29

Key Responsibilities• Responsible for and managing BAU technical team meeting and exceeding service level agreements• Review, update and enforce current IT policies and procedures• Assist in completing key milestone projects such as Cloud (AWS) Migration and Office 365 migration• Be the primary contact for business units and end users for any IT issue, service request and/or enhancement• Ensure communication between the IT team and end users is consistent, relevant and up to date• Prepare and present training sessions for end usersKey Achievements• Contributor to O365 migration project. Responsible for the management of activities and end user training. Includes new email management software• Implementation of 2 Factor Authentication including end user training

Key Responsibilities• Responsible and accountable for the infrastructure required by ABB ES internal business units and staff in ASIAPACIFIC to perform their daily duties. This includes cost management of cloud platforms such as AWS• Incident Manager for any P1 incidents or Managed Events directly impacting internal systems• Work with ABB IS Group to mitigate risk and increase security of systems and networks through regular proactive and remediation work• Manage a team of highly skilled engineers to proactively maintain ABB ES infrastructure• Work with Executive Management on streamlining processes to realise higher ROI and lower TCO• Implement key objectives and drive change as directed by Executive Management

Key Responsibilities• Responsible and accountable for the infrastructure required by Ventyx internal business units and staff in ASIAPACIFIC to perform their daily duties. This includes cost management of cloud platforms such as AWS• Incident Manager for any P1 incidents or Managed Events directly impacting internal systems• Work with ABB IS to ensure risk and security of systems and networks• Manage a team of highly skilled engineers to proactively maintain Ventyx infrastructure• Work with Executive Management on streamlining processes to realise cost and productivity benefits• Implement key objectives and drive change as directed by Executive ManagementKey Achievements• Key contributor to the implementation and ongoing management of NetApp infrastructure (private cloud) for internal and external clients

Key Responsibilities• Responsible and accountable for service provided by Ventyx Managed Services to internal business units and staff. This included ensuring SLA’s were being met and the creation of a Monthly Service Report for Executive Management• Incident Manager for any P1 incidents or Managed Events directly impacting internal systems• Acting as Project Manager for small to medium projects, ensuring that they were completed within time and budget and to a satisfactory standard• Ensure all risks and issues within the project are handled appropriatelyKey Achievements• Contributor to the migration out of the Mincom onsite Data Centre to NextDC Data centre

Key Responsibilities• Project manage transition in and out of Managed Services clients. • Oversee planned work for current Managed Services clients• Ensure all projects are completed within time and budget • Assist in the development and implementation of scalable processes based on ITIL• Develop and maintain positive and constructive relationships with both internal and external clients• Ensure all risks and issues within the project are handled appropriatelyKey Achievements• Successful onboarding of 2 major accounts – Western Power and Newmont Mining – to Managed Services• Transition project with Ventyx acquisition of Mincom