Provide outstanding customer support with a high degree of customer satisfaction, technical expertise, and a thorough and timely response for Cognos Analytics suite of products for Cognos 11 through transact SQL (SQL Server) and relational database concepts such as joins and query Support customers and/or end users within a hosted, Software as a Service offering Experience with HRMS/Payroll product suite Partner with support team to resolve issues experienced by our customers… Show more Provide outstanding customer support with a high degree of customer satisfaction, technical expertise, and a thorough and timely response for Cognos Analytics suite of products for Cognos 11 through transact SQL (SQL Server) and relational database concepts such as joins and query Support customers and/or end users within a hosted, Software as a Service offering Experience with HRMS/Payroll product suite Partner with support team to resolve issues experienced by our customers Assist in developing Cognos 11 best practices for our customersManage and maintain multiple client interactions Acquire, maintain, and expand knowledge of current support policies and methods of support delivery Provide product and subject matter expertise to customers and other team members Provide accurate and timely information regarding project status and project hours Provide input on methodology and process Develop high level documentation and training materials Show less

Responsible for designing, developing and deploying custom HR solutions for corporate customers in SaaS environment using Cognos Connection, Report Studio, Event Studio, IBM Cognos Administration, Framework Manager, and SQL Server Management Studio.• Developed Dashboards for System Usage Tracking, Payroll, and Benefits Open Enrollment.• Conducted onsite Business Intelligence Workshops and remote knowledge transfer sessions.• Developed reports for Payroll, Benefits, Recruitment… Show more Responsible for designing, developing and deploying custom HR solutions for corporate customers in SaaS environment using Cognos Connection, Report Studio, Event Studio, IBM Cognos Administration, Framework Manager, and SQL Server Management Studio.• Developed Dashboards for System Usage Tracking, Payroll, and Benefits Open Enrollment.• Conducted onsite Business Intelligence Workshops and remote knowledge transfer sessions.• Developed reports for Payroll, Benefits, Recruitment, Talent Management, Time & Attendance, and Performance Management. Show less

Reading, understanding and providing feedback on Product Development documents as they pertain to UltiPro product solutions security and other technical software features.Working proactively with members of the Product Management, Engineering and Quality Assurance teams in order to find and fix software defects.Providing support when needed to other members of Quality Assurance, Product Management and possibly Product Support.Creating Test Plans and Test Cases/Scenarios in order to… Show more Reading, understanding and providing feedback on Product Development documents as they pertain to UltiPro product solutions security and other technical software features.Working proactively with members of the Product Management, Engineering and Quality Assurance teams in order to find and fix software defects.Providing support when needed to other members of Quality Assurance, Product Management and possibly Product Support.Creating Test Plans and Test Cases/Scenarios in order to ensure areas of testing responsibility are covered with realistic, valid, understandable and efficient tests.Creating SQL queries to ensure tables are populated as expected during tests.Develop and establish quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles.Communicate test progress, test results, and other relevant information to project stakeholders and management.Contribute to pre-testing phase of project development by evaluating proposals in order to identify potential problem areas, and make the appropriate recommendations.Executing and verifying automated test scripts using Mercury WinRunner automation tool Show less

Assisted Director HRIS/Payroll with projects relating to complex payroll matters. Ensured that all accounting and payroll systems requirements were met (i.e. W-2’s tax filings, banking requirements and 401k pension fund contributions). Created Ad Hoc reports to assist Human Resources and corporate department managers in meeting their business needs.Prepared monthly spreadsheets that tracked department personnel changes (i.e. new hires, terminations and transfers). Responsible… Show more Assisted Director HRIS/Payroll with projects relating to complex payroll matters. Ensured that all accounting and payroll systems requirements were met (i.e. W-2’s tax filings, banking requirements and 401k pension fund contributions). Created Ad Hoc reports to assist Human Resources and corporate department managers in meeting their business needs.Prepared monthly spreadsheets that tracked department personnel changes (i.e. new hires, terminations and transfers). Responsible for analyzing and reconciling different payroll general ledger accounts. Assisted in identifying opportunities to improve existing business process. Created specifications for payroll systems to help finance department conduct monthly audits of all cost center activities. Show less

Responsible for the maintenance and distribution of the experience rating modification which was the major revenue-generating product for the company.Prepared reports that required internal database system (OS2) research and maintenance prior to production. Performed daily audits of produced reports to ensure quality and accuracy. Responsible for identifying software/system bugs, and involved in correcting and testing to resolve system errors. Provided support for both… Show more Responsible for the maintenance and distribution of the experience rating modification which was the major revenue-generating product for the company.Prepared reports that required internal database system (OS2) research and maintenance prior to production. Performed daily audits of produced reports to ensure quality and accuracy. Responsible for identifying software/system bugs, and involved in correcting and testing to resolve system errors. Provided support for both internal and external customers who required assistance and expertise with experience rating issues. Conducted data reporting seminars for external customers to assure a timely and accurate information reporting process. Show less