I have worked and strived towards excellence as a teacher and instructional technology facilitator across multiple school districts. Here are some points I can offer your organization.-Diagnose and resolve issues relating to databases, networking and software systems-Effectively communicate and present information while interacting with clients and teams-Build strong relationships with clients to provide ongoing proactive support to resolve conflicts -Flexible and pragmatic when facing challenges relating to networks and new installations-Continuously learning new strategies and technologies that seamlessly fit into school systems-Collaboration with IT teams to develop alignment with sustainable goals-Analyze data effectively to improve processes that affect a wide variety of audiences-Provide technical support with customers during webinars and product demonstrations-Create and manage training documentation for products-Masters degree in Instructional Technology and certification as an Educational Technology Specialist-Over 19 years of experience conducting training sessions with educational technologies in a k-12 environment