Experienced and knowledgeable Information Technology Professional seeking to contribute acquired skills within a Help Desk support role. Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Highly skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.Specialties: Microsoft Windows NT/98/XP/2000/VistaIn depth knowledge of Autodesk products including Experience with many types of PC hardware including Windows PCs and MAC equipmentExperience with network systems including wired and wireless configurationsExperience with various routers, switches and most types of networking equipmentIntermediate knowledge of AD, TCP/IP, DNS, DHCP, and WINS.Familiar with HTML, Java scripting and WEB applications, using IIS or Apache.