Leadership and management of technical areas:Provide Global Program management and technical leadership, expertise and guidance for the teamUnderstands the Global business strategies and formulate proper strategies and tactics focused on the supporting IT infrastructureManage Global linkages between applications development, system support and enterprise computer services teamsProvide key input to IT standards, IT security & privacy among others regulations and applying as appropriateEvaluate the performance, procedures, and work methods for the enterprise GTS departmentPeople Leadership:Drive and support organization changeProvide ongoing coaching and feedback to direct reports in order to drive performance, as well as help employees develop personally and professionally; this includes, but is not limited to the following:Frequent one-to-one dialogue regarding performanceEffectively facilitating Avery Dennison’s performance management (GPS) process Provide honest, accurate performance and career feedbackEffectively reinforcing exemplary performance, and confront poor performanceBuild and lead a strong team, that are aligned and focusedAttract, retain, develop high potential talent and promote career growth opportunitiesCommunicate clearly and effectively organization strategyModel and promote the Corporation’s Code of Business Ethics and Values Budget leadership:Providing estimates for funds, resources and project timingManage the budget, including AOP, allocations and forecastManage 3rd party relationships cost effectively

A accountable for the operational day to day support of information technology and for managing continuous improvements for the region. In partnership with the other GTS Regional Managers, the GTS Regional Manager is the business and technology partner who is accomplished in articulating opportunities, initiatives, and investments in business terms; accountable for proposing and executing Regional strategic initiatives designed to make Avery Dennison more competitive, faster and simpler.

Accountable for the strategic direction and daily leadership of $5 million budget, 50-person IT operation, including planning, policies, workflow prioritization, project supervision, performance reviews, and oversight of all information technology equipment/applications/DR for Avery Dennison. Innovated improvements and solutions based on customer requirements and business needs. Directed all computing, networking, telecommunications, infrastructure design/development, and technical support services for 6500+ end users at 84 locations throughout the US, Canada, Mexico, & South America. • Successfully led staff realignment efforts forming a new organizational structure and integrating 30 site IT professionals into the new structure.• Supported efforts to develop an ITIL based application certification service. Avery Dennison is now using this service to introduce all applications into its environment.• Effectively led efforts to automate Operating System and Application patch management. Partnered with vendor to provide robust testing and certification process before patches are released into the environment.• Partnered with external Service Desk to develop and implement a high quality call center. Call center is currently resolving 60% of first calls. Goal is to get to 90% within two years.• Completed audits of all 102 sites in scope of responsibility to determine infrastructure needs developing a by site, technology/budgetary road map that includes a 1-4 year plan to ensure continuous operastion of the application and infrastructure environments.

Effectively manage five divisions of Avery Dennison (IAPD, GRPD, SPD, RFID & BMD). Build and manage a team of one manager, thirteen individual contributors, and seven contractors. Develop processes for effectively prioritizing and managing IT resources against requests for IT services. Integrated three different IT staffs into one cohesive and productive unit. Build robust relationships with the business to ensure IT projects are aligned to the business strategy. Continue six-sigma development by taking advanced ELS train-the-trainer courses.• Entrusted to undertake increased budgetary responsibility accounting for a four million dollar IT budget.• Effectively Manage IT activities increasing IT throughput to 90% from 75% by streamlining the IT request processes. Establish quality metrics including customer satisfaction surveys to ensure quality of service was being met. In so doing, drove customer satisfaction from 80% to 93% favorable.• Defined a collaborative effort among all the IT staffs of Avery Dennison’s Specialty Materials and Converting Groups in North America leading to better standard operating procedures across all the businesses which reduced variation and costs in excess of $500,000. • Improved system uptime to 99.99%, by establishing and implementing a stabilization plan associated with IT infrastructure across divisions. • Develop and interpret organizational IT goals, policies, procedures, and computer information resources, providing for data security and control, strategic computing, and disaster recovery.• Direct daily operations of department, analyzing workflow, establishing priorities, developing standards, and setting deadlines.• Evaluate the organization's technology use and needs and recommended improvements, such as hardware/software upgrades; managed backup, security and user help systems.• Recruit, hire, train and supervise IT staff and participate in staffing decisions.

Brought expert IT leadership to the industrial and automotive products division. Initially supervised three sites and two direct reports. Defined integration strategy for Lotus Notes, Infrastructure and Legacy system support. Given post integration leadership responsibilities for two managers and five individual contributors. Invested time and effort into developing Six-Sigma knowledge producing a green belt certification. • Salvaged $250K through the strategic design and implementation of Six-Sigma projects.• Developed a computer hardware and media sales team (Horizon 1) that produced $500K in revenue.• Instituted methods of developing goals and objectives for global $1.3B business unit.• Partnered with the Finance department to develop annual IT operating budgets and addressed funding to support IT standard operational needs, with a focus on business strategy. Managed multiple sectors of IT including network functionality and disaster recovery. Successfully delivered a new LAN/WAN with Wi-Fi for Cleveland facility within time/budget constraints. Rolled out procedures focused on disaster recovery and business continuity planning for the division, and ensuring network security.

Directed the professional success of 31 technicians and IT specialists and oversaw district IT department providing performance reviews for every person.Developed project plans and budgets for the installation, configuration, and support of 25 CISCO 3500 series Ethernet switches at 21 facilities in the district.Monitored network to ensure network availability to all system users and performed necessary maintenance to support network availability based on 21 Windows NT Servers, 2 Windows NT Member servers and 1 Novell 4.2 server.Performed routine network startup/shutdown procedures, and maintained control records.Implemented network security measures to protect data, software, and hardware.Recommended changes to improve systems and network configurations, and determine hardware or software requirements for servers in 21 locations and 1450 Windows workstations.