John Blumer Email & Phone Number

San Mateo, California, Us

San Mateo, California, Us

Cambridge, Ma, Us

Akamai is the leading provider of cloud security services designed to help enterprises deliver the best online experiences faster, more reliable and secure.In my role I focus on keeping customer applications and web properties protected and performing to ensure consistent user experiences with the highest degree of security. This includes Content Delivery Networks, Website and Data Center DDoS Protection, Web Application Firewalls, Bot Management and Zero Trust Solutions.Supporting 3 Major Account Executive in the Northeast, Midwest and Northwest, I managed the technical pre-sales process while evangelizing Akamai's technology to existing and prospective customers. - Actively drove and managed the technology evaluation stages of the sales cycle - Able to articulate technology and product positioning to both business and technical users. - Understood customer business drivers, and matched those to Akamai technologies. - Engineered adaptations of Akamai products and services to fit customer needs - Developed customer staff by providing technical information and training. - Responsible for customer satisfaction and relationships through all stages of the sales cycle. - Delivered internal training and mentoring to fellow Solution Engineers.

Cambridge, Ma, Us

New York, Ny, Us

Application Performance Management Senior Solution Engineer that has supported the sale of both On-Premise and Cloud-Based APM software. Responsibilities for representing OpTier’s APM Solution include: -Demonstrating an in-depth knowledge of each product's functional capabilities and technical architecture while possessing expertise in overall APM benefits and differentiators with respect to business/technology drivers and competitive landscape-Understanding the business and technical requirements of the prospect/customer and showcasing how OpTier's APM Solution can best meet/exceed these requirements-Collaborating with Sales Representatives to define and execute account strategies including uncovering prospect/customer business drivers, needs and pains-Executing Proof of Concepts (POC's) end-to-end including: planning, alignment to business drivers and success criteria, on-site execution and final evaluation with presentation.-Working with Sales Representatives to identify opportunities for additional revenue in prospective and current accounts -Providing installation, configuration, and training for current customers to drive opportunities for additional revenue

Detroit, Mi, Us

As a Compuware APM Sales Engineer, I was responsible for understanding the business and technical requirements of the prospect/customer and to showcase how Compuware's APM Suite can best meet/exceed these requirements. I was required to have in-depth knowledge of each product's functional capabilities and technical architecture while possessing expertise in overall APM benefits and differentiators with respect to business/technology drivers and competitive landscape. Responsibilities for representing Compuware's APM Solution included: -Collaborating with Sales Representatives to define and execute account strategies including uncovering prospect/customer business drivers, needs and pains.-Conducting prospect/customer technical discovery sessions, handling questions on functional/technical capabilities and designing custom presentations and product demonstrations based on business drivers, architectural and application fit.-Executing Proof of Concepts (POC's) end-to-end, including planning, alignment to business drivers and success criteria, on-site execution and final evaluation and presentation. These POC's often include Application Triage activities to identify root cause of application performance issues. -Working with Sales Representatives to identify opportunities for additional revenue in prospective and current accounts. -Providing installation, configuration, and training for current customers to drive opportunities for additional revenue. -Collaborating with APM Solution Deliver Managers and Architects to craft delivery plans and SOWs for post-sale implementation services. -Responding to technical questions on architectural and application fit received via RFP and RFI.-Representing Compuware at various trade shows.

Detroit, Mi, Us

As a Compuware APM Delivery Architect responsible for mapping customer business requirements to the delivery of APM solution architectures. Architected, planned, and managed the technical delivery of APM enterprise software throughout the entire sales lifecycle. This included creating and delivering:-Architectural Assessments-Statements of Work-Project Delivery Costs-Project Plans and Management Documents-Customer Facing Documentation-Post Implementation "Value Check" Assessments

Detroit, Mi, Us

As a Compuware APM Triage Specialist, I performed engagements ranging in length from 1-5 weeks to assess the performance of mission-critical applications. I provided a detailed evaluation of the application’s performance bottlenecks across its end-to-end delivery chain to identify immediate opportunities for improvement. Detailed reports and analysis based on data collected included:-Application Performance Analysis (EUE, Web, Citrix, Java/.NET, Database)-Network Impact Analysis (LAN, WAN, Packet-Level Analysis)-Server Impact Analysis (Physical and Virtual)-Conclusions and RecommendationsApplication Performance Triages were performed for the following:American ExpressAmerican Imaging ManagementAutoTraderBaxter HealthcareBell CanadaBell MobilityBuchanan Ingersoll & Rooney LawBurns & McDonnell EngineeringCombined Insurance of AmericaDelphi AutomotiveDickstein and Shapiro LawDirectTVGenworth Financial Canada (x3)Guardian Insurance (x2)Honigman Miller Schwartz and Cohn LawIEEE - Institute of Electrical and Electronics Engineers (x3)Jenner and Block LawJohn DeereSchneider Electric/Square D (x3)St Jude Medical (x2)State of Ohio – Department of Job & Family ServicesState of Michigan – Department of Motor VehiclesState of South Dakota – Department of Motor VehiclesState of Texas – Department of Health & Human Services (x2)State of Texas – Department of Motor VehiclesState of Wisconsin – Department of Public Instruction

Project Manager, Lead Analyst and Lead Developer that proposed, planned, staffed, and managed the design and implementation of a Siebel CRM System for New Piper Aircraft, Inc. This system provided Customer and Aircraft information management for 80 agents across Sales, Marketing, Customer/Technical Service, Parts Fulfillment and Warranty. This implementation was one of three finalists for Gartner Group's first-ever CRM Excellence Award (September 2001).Lead Analyst that wrote the business case for Harley-Davidson to implement Cisco’s IP Contact Center Architecture, a complete voice-over-IP (VoIP) customer interaction solution. Responsibilities included defining business objectives and requirements, project scope and phased implementation approach, benefit and risk assessment, architectural design, project costs, ROI and project success target measurements.Project Manager and Lead Analyst that led the product selection and implementation teams for Harley-Davidson to select and implement a Computer Telephony Integration solution for their call center systems. Product selection responsibilities included writing business case, vendor RFP, vendor/product/cost analysis and final selection. Implementation responsibilities included producing project plans, budget, detailed architectural design and then managing a cross-functional team of internal resources and outside vendors that performed hardware/software acquisition, installation/configuration and multi-vendor problem identification and resolution.Project Manager and Lead Analyst that proposed, planned and led the design and implementation of a skills-based call routing system for Harley-Davidson’s Call Centers. Managed all aspects of the implementation by a cross-functional team of internal resources and outside vendors. Over the next year, the resulting implementation accounted for a 150% increase in dealer satisfaction survey scores for the Call Centers.

Practice Manager responsible for managing application developers at a new start-up branch of a national consulting firm. Responsibilities included:-One of four members of the branch management team -Setting branch direction and business goals-Interviewing, hiring and managing consulting staff-Sales and Project ManagementAs Practice Manager, proposed, planned, staffed, and managed:-Design and implementation of a Customer Project Management System for E.R.Wagner Inc.-Technical Infrastructure Team that designed a new Call Center System for Fortis Healthcare. -Team to correct operational problems surrounding Piper Jaffey’s CRM System.

Detroit, Mi, Us

Emerging Technologies Project Manager that successfully proposed, planned, staffed, managed and participated in all phases of complete life cycle development projects. These projects involved working closely with multiple business units to gather requirements, analyze and reengineer business processes as well as leading the architectural design and development of enterprise level initiatives.Projects proposed, planned, staffed, managed include:-Customer Service /Technical Service Contact Management Systems for Harley-Davidson-Contact Management Systems for Harley Owner Group at Harley-Davidson-Mainframe Parts Warranty and Training Systems for Rockwell/Allen-Bradley-Customer Account Management Systems for Badger Meter Inc.-Windows GUI interface for a mainframe AP/PO System for Miller Brewing Company-Client/Server architecture to support mainframe communications for Customer Service Systems at Mercury Marine

Us

Lead Technical Architect of a Technical Infrastructure Team that designed and implemented Client/Server-based Customer Service, Order Entry and Database Marketing applications for a largest manufacture in the livestock feed industry.Accomplishments include:-Designed and implemented LU6.2 APPC communication DLLs in C for all OS/2 Client/Server-based applications.-Designed and constructed an OS/2-based driver used to stress test IBM mainframe database access routines. This driver simulated a typical user workstation’s transaction mix based on current business transaction volume statistics.-Designed and constructed multiple bridged Token Ring LANs for the central office. This infrastructure also connected 50 remote warehouses through dial-in lines.-Specified all PC-based hardware (servers, workstations, bridges, and communications) according to a pre-determined budget for all corporate and development use.

Project Manager and Lead Developer to implement systems that provided “up-to-the-second” coverage of world stock and option markets. Duties included: Interviewing and hiring job candidates and leading the team of four other programmer/analysts during the definition of functional specifications, implementation plans, detailed design, implementation and rollout of both a Stock Option Analytics and Stock Market Ticker Distribution systems. These systems were written in C for OS/2 2.0 Presentation Manager’s object-oriented methodology.