John Bob Manuel Email & Phone Number

Onne, Rivers, Nigeria

•Managed business development process from market opportunity identification to contract negotiation and execution. Successfully expanding into new commodity segments within 12 months and resulting in a 15% increase in revenue over this period.•Managed carrier performance and service expectations, leading to 100% retention of all business in 2021-2022 and fostering positive working relationships.•Managed the process for the development and launch of first e-commerce platform, reducing walk-in service requests by 40% through this online solution.•Transformed customer business requirements into impactful sales strategies in alignment with market trends, resulting in 80% year-on-year retention of new customer business in 2022.•Managed the formulation and execution of strategic sales plans, identifying and qualifying prospective clients in alignment with corporate objectives.•Provided coaching and leadership for the commercial Team by defining and communicating Area sales targets and ensuring the consistent achievement of these targets.•Conducted coaching sessions with commercial team to ensure understanding of objectives and enhanced sales effectiveness.•Developed continued learning opportunities for the commercial and customer service teams to encourage employee growth and professional development.•Managed the development of comprehensive mid to long-term growth strategies in conjunction with internal stakeholders and ensured alignment of strategies with company objectives.

Onne, Rivers, Nigeria

Commercial and Sales – External Sales (Snr)/Reefer Focal•Utilizing strong interpersonal skills to manage a diverse client portfolio and led business initiatives across multiple SBUs, resulting in increased client satisfaction, stronger partnerships, and a 20% revenue growth in my segmented portfolio over four-year period. •Ensured accurate and up-to-date communication with customers, closely tracked, and updated the advancement of all client communication using salesforce. This involved attention to detail in reviewing and maintaining data, ultimately enhancing quote management efficiency, and ensuring a seamless client experience.•Proactively identified upselling opportunities, proposed tailored solutions, and nurtured long-term client relationships, contributing to a 15% revenue growth from existing clients within 24month period.•Crafted region-specific logistics solutions, coordinated transportation and customs clearance, leading to a 20% reduction in transit times for East Nigeria shipments, enhancing customer satisfaction and capturing a 5% increase in market share.•Engaging in continuous learning and training initiatives related to Maersk products and services, I maintained a high level of Maersk product knowledge, providing expert assistance to clients, enhancing their overall experience, and boosting their confidence in Maersk services.•Maintained ongoing collaboration with colleagues and stakeholders at origin and transshipment ports, fostering increased client loyalty.•Provided management insights into the quality of Maersk services as perceived by customers and business partners.

Onne, Rivers, Nigeria

Customer Service Executive(Snr) •Negotiate Ocean Freight Rates/Service Contracts on behalf of import/export client •Quote Maersk Lines rates for ocean freight and other services as per rate tariffs for both inbound and outbound business •Constantly look out for business opportunities •Act on customer complaints and make recommendations to Management •Provide clients with information concerning company policies and latest favorable business developments •Constantly liaise with colleagues and Shippers at Origin and Transshipment Ports to reduce long transit times of cargoes •Drive E-commerce adoptions among clients within responsible areas •Facilitate service delivery solutions between clients to ensure smooth processes and quality services.