John Bolduc Email & Phone Number

Los Angeles, Ca, Us

Pasadena, California, United States

• Managed a retail/design team in a 10,000 sq ft luxury outdoor furniture showroom in Pasadena.• Initiated successful in-house mixers to attract new clients and the Trade. •Established a CRM system for continual outreach to clients • Curated products and trained staff on effective merchandising and sales techniques.*Highest comp sales location out of 13 for 2023

Beverly Hills, California

Los Angeles, California

Brand ambassador. Actively greet and educate walk-in clients in the showroom, as well as consistently reaching out to established clients in the Trade to help grow the business (CRM). Emphasis on customization ( for which BoConcept is world-renowned). Utilized Room Planner to create 3D floorplans incorporating designs that were inclusive of our customized offerings, while collaboratively incorporating clients’ retained current furnishings. Gave offsite presentations to the Trade of our philosophy and newest collections. Networking via various Trade events. Daily upkeep, inventory control, and reconfiguring/styling of the showroom to maximize impact and fluidity of client experience.

Costa Mesa, California

*Oversee and manage a group of Design Associates who conduct in-home consultations, in-store presentations, and also sell custom luxury upholstered products that are made in our own factory in North Carolina.*Conduct in-home design consultations, resulting in highly satisfied clientele who’ve retained continual relationships with our brand. *Expert use of Icovia and Adobe programs to convey floor-plans and design vision to clientele.*Successfully facilitated and executed offsite event installations , including case study house and 4-part VIP New Year’s outdoor setting with celebrities in attendance, as part of relationship agreements with luxury publications (Modern Luxury Magazine and California Home), with 600+ guests attending *Ensure a refined execution of standards in merchandising our showroom, and ensuring a luxury experience for clientele on a daily basis. *Continual proactive outreach to clientele and the Trade. *Coaching/Counseling Designers toward their own success.*Scheduling, hiring, and training staff members on new products , selling techniques, and policies.

San Francisco California Area

Interior Design and Staging Services, as well as retail website store and physical store, located in the Mission District of San Francisco. www.juxtaposehomedesign.com

San Francisco Bay Area

Manager of Stores*Oversaw all functions of Retail Division (comprised of 3 stores, including most recent SFO Airport location, with overall amount of 55+ employees). Focus on operations, merchandising, hiring, training, coaching, collaboration of product acquisitions and vendor relations, curation of product as an active member of our buying team, collaboration with Museum partners on direction of Museum, and spearheading pop-up stores within Museum for special events. *Also played an integral role as part of newly formed Frontline Management Team (reporting to the Director of Frontline), with oversight of Customer Experience and Guest Services and Ticketing . *Directly involved with coaching my staff, inventory control, marketing directly to the community, customer service and experience (retail service as well as educating guests about our exhibits and workshops). *Consistently partnered with the Director and Explainers on function, direction, and vision of the Museum, and curating the right product to carry for the community as well as visitors from around the world.

San Francisco-Flagship

•2nd tenure with Cost Plus World Market, at the original Flagship Store #1 in SF's Fisherman's Wharf. •Loyalty program grew exponentially during tenure, to 32.5% (highest the store has seen in 50 yr history), top 5% in District, through clear expectation, motivation and accountability, despite challenges presented with a large international tourist base. •Increased foot traffic and conversion by introducing a Local Interest section, garnering exponential sales within its first weeks, through proactive networking with local vendors, as well as appealing to the Port Authority in strategizing the capture of sales from cruise ship customers nearby. •Created "Share Your Passion" program for staff as a tool to recommend their favorite items in the store, whether Gourmet, Wine, Bath, Furniture, or Decor.•Also was GM at Santa Rosa location (1st tenure until recruited by Follet) November 2011-April 2012. Led 19% sales comp and double-digit growth over budget just within short tenure. Store ranked top of District in loyalty program sign-ups (39% by end of tenure).

Berkeley, Ca

•Oversaw over 200+ employees as Store Director in a multilevel, $18+ million campus store location with Follett Higher Education Group. Contracted by UC Berkeley, the 5th highest volume location of 950 in the US. •My primary responsibility was in campus relationships with students, faculty, administration, and business partners (including Apple Retail, as a portion of our location was devoted to their contractual business). Daily prime goal was in finding common ground between each of these in fascilitating support for Cal Gear, textbooks, academic materials, and other retail purchases, while reflecting the needs and interests of the students and campus. •I was also in continuous support of student involvement politically, sociologically, ecologically, and otherwise. •Operationally , I oversaw 8 Senior Managers (with aligned assistants and supervisors of their own) who included my Assistant Director, and the Managers of Inventory, Customer Service, Computer/Tech Dept (Apple), Marketing, Loss Prevention, Textbooks, and General Merchandise. •I was directly involved in hiring needs, Human Resource accountabilities and coaching, partnership in marketing strategies, and sourcing locations for the imminent 3 year relocation for the store during the pending vast remodel of our Lower Sproul location.

San Francisco Bay Area

HIGHLIGHTS OVER 15+ YEARS: •Most recently was GM of San Francisco Centre, CA location (2009-2011). I was also the district's Field Trainer (2nd tenure). Finished 2010 with highest superstore comp sales in the district, despite the Recession. Aided/coached other stores in the district in efficiencies and Human Resource capacities to DM's discretion and via request from peers. Multi-unit control over main store and 2 satellites in San Francisco's premier mall, Westfield Centre. •Previously was GM of multilevel Flagship / Union Square location for 6 years, leading team to see increase of $3.2 mill in volume within first 3 years (increasing from $11.8 to $15 mil), top 3 in country. Held Field Trainer position simultaneously from '05-06, training new Supervisors, Managers and GM's from the West Coast Region.•GM of Monterey Borders '99-'03 and saw similar 3+ mil increase, from $6 to $9 mill, while simultaneously managing Santa Cruz location over Holiday season in 2002. •Developed 5 in-store managers to become GM's of their own stores, from SF and Monterey locations.•Acting DM in District Manager's absence for 3 different DM's over the course of 12 years.

FLAGSHIP LOCATION •Responsible for managing and overseeing 90-110 employees, as well as overseeing all facets of operation of a Flagship/multi-level location (SF Union Square). •Led team to see an increase of 20% in sales,and became 3rd highest volume store out of 520 in US by third year of tenure. This was accomplished through building a great team, clear communication of service standards, innovative merchandising, aggressive category management, tight controls of operations and P&L management, execution of initiatives, community/corporate sales outreach, and high profile event coordination (at times upwards of 500 in attendance).•Oversaw KPI’s, key efficiencies, and continual refinements, resulting in a 1.56% shrink score (goal was 1.95%), the best the store had seen since its inception. •Led team to above average score of "highly satisfied" on Service Score/Secret Shops. •Led team through massive remodel of all five floors, completion of which was before deadline. •Field Trainer for other GM's and new Managers for west coast stores.•Facilitated training seminars for new Supervisors for west coast region. •Consistently "Product to floor in 24 Hours" since 3rd month of tenure.

Held position concurrently with GM position 2005-2006 and 2010-2011.

Rotated through various Management positions within the Mission Viejo store location until becoming GM of Monterey location in Nov 1999.

Communication Arts

Communication Arts