John Bolinger Email and Phone Number

Improved customer satisfaction by utilizing technical expertise and addressing customer concerns, questions, and issues efficiently.• Researched and identified solutions to complex hardware and software issues using advanced diagnostic tools, ensuring prompt resolution times.• Demonstrated ability to handle and prioritize sensitive information with discretion and integrity.• Documented customer interactions while conversing with co-workers through chat, which enhanced typing speed and solidified relationships with both colleagues and customers.• Monitored approximately 20 ongoing cases daily, following up as needed by email or phone call• Managed warranty claims process efficiently, securing replacements or repair services as needed.

• Utilized proprietary ticketing system to ensure proper documentation of what transpired during calls from customers.• Managed sensitive and confidential information with strict adherence to privacy laws and company policies.• Resolved questions, concerns, and addressed inquiries through active listening, empathy, professionalism and problem solving.• Incorporated proprietary billing and diagnostic tools to address customer impacting issues submitted by management staff, creating fruitful and positive customer interaction while solidifying positive relationships.• De-escalated cancellation requests from customers, taking consultative approach to finding custom solutions to needs.