John Born Email & Phone Number

• Drive retention and renewal of Enterprise and Mid-market accounts.
• Conduct customer-specific Admin and User training for Standard and Configured customers, appropriate for the intended audience.
• Work with our offshore teams to ensure product fulfillment
• Conduct regular performance reviews with key stakeholders, including providing product roadmap insights and key recommendations.
• Assist with account research and ROI presentation generation
• Target opportunities for expansion and value add

Norcross, GA

• Maintained positive relations with corporate clients by meeting their expectations.
• Provided product usage training to existing clients.
• Provided feedback to clients to help increase maximum ROI
• Worked with Salesforce to build and maintain positive client relations.
• Audited Salesforce in identifying up-sell opportunities.
• Ensured clients receive relevant pipeline of candidates while increasing their candidate pool