John Born Email & Phone Number

•Drive retention and renewal of Enterprise and Mid-market accounts.•Conduct customer-specific Admin and User training for Standard and Configured customers, appropriate for the intended audience. •Work with our offshore teams to ensure product fulfillment •Conduct regular performance reviews with key stakeholders, including providing product roadmap insights and key recommendations.•Assist with account research and ROI presentation generation•Target opportunities for expansion and value add •Recommend additional customer products/services that align with strategic objectives for each account•Subject matter expert and proficient at acquiring ongoing marketplace intelligence by researching trends and best practices, reading business publications, seeking out learning and development opportunities and utilizing internal training resources.

Norcross, Ga

•Maintained positive relations with corporate clients by meeting their expectations.•Provided product usage training to existing clients.•Provided feedback to clients to help increase maximum ROI•Worked with Salesforce to build and maintain positive client relations.•Audited Salesforce in identifying up-sell opportunities.•Ensured clients receive relevant pipeline of candidates while increasing their candidate pool•Evaluated and modified client advertising content to maximize relevant exposure.•Created business intelligence reports in Salesforce, and helped administer the ServiceCloud.•Analyzed product performance interpreting Business Intelligence reports and dashboards, coaching clients on improvement suggestions.•Performed client engagement audits through B2B customer lifecycle reviews.•Provided updates to the CRM (Client Relationship Management) database as required inventory queuing via contact channels.•Maintained the highest degree of customer satisfaction by providing service requests (Planned or Unplanned) performed in a timely and efficient manner.•Specialized subject matter expert in Salesforce, Nexus, Axiom, and FUZE