I am a seasoned professional with 6+ years of collaborative leadership and strategic planning experience. Recognized for demonstrating a natural aptitude for building and maintaining strong relationships with clients and centering their needs, as well as for managing and motivating high-performing teams, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include operations management, solutions implementation, relationship building, customer success, business development, performance enhancement, strategic planning, problem-solving, and client retention. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills, as well as business acumen, cross-functional collaboration, and resource management to support efficiency and maximum returns. Currently, I am a Marketing Communications & Change Management Manager for Acquisition Integration with Cisco Systems where I identify, evaluate, and address the needs and goals of each client in order to create customized assets utilizing existing templates while continuously enhancing the design of stock models. I partner with the Communications and Change Manager Lead to develop, coordinate, and complete extensive change management projects, and I also generate engaging communication materials, such as presentations, newsletters, FAQs, reference guides, and announcements. Throughout my career, I have exemplified my keen ability to resolve complex problems, collaborate on teams, and utilize critical thinking skills at an expert level. I am consistently recognized for my ability to quickly learn challenging tasks and adapt to new situationsPreviously, I was a Customer Success Team Lead with Yelp. I oversaw a team of up to 12 customer success managers, ensuring their performance aligned with overall business and operational objectives. I also drove sales, revenue, and performance by streamlining operations, developing new initiatives and growth strategies, and managing high-yield accounts. I liaised with senior leadership to ensure the company’s support structure was driving the business forward.Colleagues describe me as a progressive, driven, down-to-earth, strategic, and proactive expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.
