Vice President Service Delivery
Current
Aug 2024 - Present
AeroLeads people directory · profile
John Bourbeau Email & Phone Number
Customer Centric Technology, Support and Operations Strategist
at
New England Network Solutions
1 work email found
@bilh.org
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Centric Technology, Support and Operations Strategist
Location
Nashua, New Hampshire, United States
Who is John Bourbeau? Overview
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Quick answer
John Bourbeau is listed as Customer Centric Technology, Support and Operations Strategist at New England Network Solutions, based in Nashua, New Hampshire, United States. AeroLeads shows a work email signal at bilh.org and a matched LinkedIn profile for John Bourbeau.
John Bourbeau previously worked as Vice President Service Delivery at New England Network Solutions and Vice President IT Support Services at Beth Israel Lahey Health.
Company email context
Email format at New England Network Solutions
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{first}.{last}@bilh.org
86% confidence
AeroLeads found 1 current-domain work email signal for John Bourbeau. Compare company email patterns before reaching out.
Profile bio
About John Bourbeau
Bio: Transformational Leader of Cross-Functional IT Support and Operational Teams To Maximize and Scale Efficiencies, Cost Containments and User Experience By Delivering Extraordinary Global Support Areas of Expertise: Executive Leadership and Team Building | Organizational IT Management | Transformational Service Management | All-Empowering Teamwork and Mentoring | Project and Infrastructure Management | Continuous Improvement | High Value Customer Relationship Building
Listed skills include It Service Management, Management, Outsourcing, Leadership, and 46 others.
Current workplace
John Bourbeau's current company
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10 roles · 22 years
John Bourbeau work experience
A career timeline built from the work history available for this profile.
Vice President It Support Services
Senior Leader who consolidated a 200-person support organization spread across 14 different Hospital entities into one combined service organization. Architected and implemented a roadmap to consolidate, modernize and scale the organization with the outcome being a modern highly innovative world class health care support function. Created, built, and.
Oct 2021 - Apr 2024
Director-It Global Enterprise Support
Oversight of technical support to 18,000 internal customers and a $15 annual OPEX budget plus Capital Expenditures. Team of 125 across the globe with 5 direct Senior Managers that provides three tiers of support via both remote and in-office delivery. Led three iterations of organizational transformation resulting in recognized superior support. The team.
Aug 2017 - Oct 2021
Director It Productivity And Support
Global leader of End User Support, Business Relationship Management and Desktop Engineering that provided both strategic and tactical leadership of a hybrid support model. Internal teams and partners provided technical support and strategic direction for both end point devices and business applications. Led several large organizational changes including IT.
Nov 2013 - Aug 2017
Senior Manager-It Client Services
Strategic leader over a hybrid support model for over 10,000 internal customers. Spearheaded the plan. Build and run teams for critical business applications. Led the outsourcing engagement to a mixed-on shore and offshore support model which resulted in a $7 Million-dollar annual cost savings. Exceeded all SLA’s month over month attributing to a 97%.
Oct 2008 - Nov 2013
Senior Manager,-Global Client Support
Senior Manager, Service Desk At Kpm
Senior Leader of an outsourced support organization of 150+ support staff providing world class IT support to a large external global financial customer. Implemented cost savings which equated to $2 million annually. Achieved all customer SLA’s month over month which contributed to a contract renewal of three years.
Aug 2007 - Oct 2008
Service Delivery Manager
Senior support leader at a large global Biopharma company providing IT Support and End User Enablement to all customer associates. We were able to stop the early termination of the contract due to performance and turn this around to a five-year contract renewal.
2004 - 2007
~3 yrs
Senior Manager, Customer Technical Support-
Led all customers facing Tier 1 and Tier 2 support providing Tech Support and Product Support to over 300 fortunate1000 companies. Led the support organization through three separate Mergers and Acquisitions.
Jan 2000 - Jan 2004
Help Desk Manager
Leader of corporate IT support and clinical application support across the globe. Led a team of 30 plus support professionals delivering best in class IT support.
Feb 1997 - Jan 2000
It Services Manager
Arkwright Insurance Company
IT Manager overseeing the Service Desk and Infrastructure support across the globe supporting three different lines of business.
Jan 1995 - 1997
FAQ
Frequently asked questions about John Bourbeau
Quick answers generated from the profile data available on this page.
What company does John Bourbeau work for?
John Bourbeau works for New England Network Solutions.
What is John Bourbeau's role at New England Network Solutions?
John Bourbeau is listed as Customer Centric Technology, Support and Operations Strategist at New England Network Solutions.
What is John Bourbeau's email address?
AeroLeads has found 1 work email signal at @bilh.org for John Bourbeau at New England Network Solutions.
Where is John Bourbeau based?
John Bourbeau is based in Nashua, New Hampshire, United States while working with New England Network Solutions.
What companies has John Bourbeau worked for?
John Bourbeau has worked for New England Network Solutions, Beth Israel Lahey Health, Red Hat, Mcgraw-Hill Higher Education, and Smith & Nephew.
How can I contact John Bourbeau?
You can use AeroLeads to view verified contact signals for John Bourbeau at New England Network Solutions, including work email, phone, and LinkedIn data when available.
What skills is John Bourbeau known for?
John Bourbeau is listed with skills including It Service Management, Management, Outsourcing, Leadership, Service Delivery, It Management, Vendor Management, and Cross Functional Team Leadership.
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