John Bowler Email and Phone Number
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Experienced Leader of Customer Support with a demonstrated history of working in the Life Sciences and Automation Industry. Skilled in Strategic Business Planning, Strategic Negotiations, Medical Devices, Change Leadership, Cross Functional Leadership, Communication, and Peer Mentoring. Strong operations professional with advanced degrees focused on Business and Leadership.
Spectro Scientific
View- Website:
- spectrosci.com
- Employees:
- 70
-
Sr. Director, Global Customer Service And SupportSpectro Scientific Jan 2022 - PresentChelmsford, Massachusetts, United States
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Adjunct ProfessorMerrimack College Jun 2018 - PresentNorth Andover, Ma -
Director Service ProgramsUniversal Robots A/S Oct 2018 - Jan 2022Greater Boston Area -
Sr. Director, Customer Service, Support, Training And LogisticsRethink Robotics Jul 2016 - Oct 2018
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Director, Customer Service And SupportRaindance Technologies Feb 2013 - Jul 2016Billerica, MaResponsible for building out the global support organization, leveraging the trusted advisor role to our customers in pre and post sales situations. Manage a group of service engineers and molecular biology scientists to provide the highest level of support to all our customers working to meet each customer's needs. Partner with internal customers to provide voice of customer, training for sales partners, product development and new product adoption in the academic, clinical and service provider markets. Responsible for helping achieve corporate revenue targets and growing support revenue. Sought opportunities to leverage the voice of customer for continuous improvement of product and support. Implemented systems and procedures to meet ISO and FDA regulatory requirements. -
Sr Manager, Field Applications ScientistsLife Technologies Feb 2000 - Feb 2013Managed several teams of more than 30 field application scientists. Established strategic objectives and visions for each team as their business models varied by product and markets they served. Provided training and support to internal and external customers, created custom support for key accounts and was responsible for all pre and post sales support needs. Created and evolved customer support material as well as developed, marketed and sold customer support products. Responsible for implementing systems to track performance, establish key performance indicators, leverage data for improvements of support and/or products as well as how to best deploy the talented resources. Grew support revenue and identified ways to be more judicious in expenditures. -
Sr Field Applications SpecialistApplied Biosystems Jan 1995 - Feb 2000Member of the Customer Support, Field Applications team focused on delivering the best support possible to customers from a wide variety of markets and capability. One of a handful tasked with supporting and enabling company's efforts in the Human Genome Project. Worked closely cross functionally to identify creative opportunities to improve support efforts in order to maintain company's support core competency.
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Sr Field Service EngineerApplied Biosystems Jun 1991 - Jan 1995
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Sr Genetic Analysis SpecialistDupont Apr 1988 - Jun 1991Responsible for selling, installing and training on Fluorescent DNA Sequencer, Genesis 2000. Performed cold calling, vendor shows and scientific meetings to identify potential customers and leverage the technology benefits over previous methods.Developed training material for educating both perspective customers and new customers. Developed marketing and informational material to promote sequencer over competition.Responsible to assist in novel application development and implementation.
John Bowler Skills
John Bowler Education Details
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University Of New Hampshire3.9 -
Organizational Leadership -
Leadership
Frequently Asked Questions about John Bowler
What company does John Bowler work for?
John Bowler works for Spectro Scientific
What is John Bowler's role at the current company?
John Bowler's current role is Scholar and Practitioner.
What is John Bowler's email address?
John Bowler's email address is bo****@****ems.com
What schools did John Bowler attend?
John Bowler attended University Of New Hampshire, Walden University, Capella University, Southern New Hampshire University, Southern New Hampshire University, Assumption College.
What skills is John Bowler known for?
John Bowler has skills like Biotechnology, Commercialization, Product Development, Genomics, Molecular Biology, Leadership, Lifesciences, Change Management, Genetics, Medical Devices, Assay Development, Validation.
Who are John Bowler's colleagues?
John Bowler's colleagues are Irma Martinez, Zach Macik, 石立杰, Monika Zelinski, Sidney Bourne, Maria Bartus, Wendy Mahoney Ennis.
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John Bowler
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John Bowler
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