 Completes all duties and responsibilities of the Health Systems Analyst role Manages an annual budget of approximately $10 million while supervising 7 Clinic Directors and Assistant Directors Oversees the system operation and collection of EHR data for 8,000 unduplicated homeless/underserved adult patients per year Maintains all Health Services department budgets and related reports in coordination with the Health Services Administrator, Clinic Directors, and Assistant Directors and reviews these budgets with Directors monthly  Coordinates with the CEO/President, CFO, Health Services management, and employees to develop and administer the Health Services budget

 Extracted data from EHRs and reporting systems to prepare and submit required reports, including but not limited to UDS reports and end-of-year grant summaries Developed customized reports to provide insights into clinic efficiency, areas of improvement, and best practices Collaborated with Health Services Administrator and Clinic Directors to identify data needed to proactively track and manage required outcomes and statistics for all Health Services functions Functioned as the primary contact with EHR vendors to manage troubleshooting issues, general functionality, and interfaces between systems Developed customized data entry forms for EHR systems to simplify or improve existing processes Ensured provider/new employee training on the appropriate EHR system, including training for students, residents, and interns Worked in conjunction with the Health Services Administrator and Development department to select appropriate data for marketing/publications materials and grant applications

 Developed, managed, and oversaw all Medical, Dental, Hearing, Vision, and Behavioral Health services  Supervised recruitment, hiring, training, and scheduling of all staff, interns, and volunteer members providing continuous direct supervision, ongoing development, and performance reviews  Analyzed all budgeted program expenditures and provided input in budget development to improve efficiency and cost reduction  Prepared monthly, quarterly, and annual reports with programs statistics to forecast growth, needs, and evaluate current program objectives  Oversaw the execution, management, and training of the electronic medical records system working closely with medical office professionals to provide accurate patient data  Acted as community liaison to build collaborative relationship with other agencies in and around Nassau County  Created and implemented medical policies and procedures, safety measures, and patient confidentiality guidelines in accordance with formal regulations

 Provided leadership, support, and guidance to multiple departments/facilities including Medical, Behavioral Health, Dental, Case Management, Outreach, and other support staff at two clinic sites Led the selection and implementation of electronic health record system and managed operations, updates, troubleshooting, and training  Oversaw staffing including recruitment and retention, corrective action, and employee development  Developed innovative approaches to meet community and target population needs including needs assessments, satisfaction surveys, program development, and cost-benefit analyses Coordinated and organized volunteer specialty physicians and providers to deliver services to the underserved population  Collaborated with stakeholders and constituent groups including boards, committees, volunteers, sheriff and police, fire and rescue, local hospitals, local corporations, mayor’s office, governmental entities, and other external audiences Participated in grant writing and funding as well as ongoing funder reporting

 Managed administrative operations of outpatient medical clinic providing services to homeless and underserved adults Coordinated multiple physician schedules, patient quality assurance, and the daily operations of the Prescription Assistance Program  Organized relocation of clinic into a dedicated building and the expansion of Medical, Behavioral, and Dental services Implemented and oversaw the homeless outreach teams