Senior Manager-Support Services
CurrentAs Senior Manager - Support Services, I oversee the operational administrative functions of both Mortgages and Savings within head office. These teams support the branch network and are key for the overall success of the business, therefore maintaining high service levels and standards is crucial. Process review and development plays a large part of my job, ensuring that they remain efficient and effective but also relevant to the needs of our Members. I also oversee the Online support teams as the Society enters into a phase of digital transformation. The overall customer experience is key as the organisation builds new platforms on which members can engage with 'Progressive' and in my role I ensure our high standards are maintained.
Nov 2017 - Present
