John Brabazon Email & Phone Number

Lancaster, Pennsylvania, United States

Lancaster, Pennsylvania

Lancaster, Pennsylvania Area

• Manage a team of employee and contract resources. Responsibilities include coaching and performance assessment for 7-8 direct reports, 2-3 full time contractors, and variable off-site resources.
• Manage and prioritize workload and assignments for assigned resources in the areas of web usability, creative design, copy writing, content editing, analytic, search optimization, social media, and lead cultivation.
• Contribute to the development of overall strategy, tactics, planning and execution of on-line customer experience initiatives to support business goals.
• Manage web/mobile projects to extend, enhance and create new capabilities within the portfolio of residential, commercial and international web sites, systems, and applications.
• Identify, define and champion customer facing web based opportunities that drive business unit objectives.
• Monitor the health and performance of Armstrong’s digital experiences and lead activities to support, maintain, and improve the customer experience.

Lancaster, PA

• Responsible for the management of eBusiness related projects, including but not limited to, identifying project scope, building project plans, generating statements of work, leading project teams, reviewing project.
• Planning and implementing projects of all sizes through all phases of the project and software development life cycles.
• Managing web development projects to extend, enhance and create new capabilities within the portfolio of residential, commercial, and international web sites and web systems (including eCommerce).
• Collaborating to identify business requirements and business process change.
• Balancing multiple concurrent assignments with shifting priorities.
• Managing and reporting project schedules and budget, as well as proactively identified and resolved risks and issues that may impede successful project completion.

Mechanicsburg, PA

· Responsible for all product management activities around the enhancement of a custom content management application.· Managed project team activities including planning, estimating and scheduling, execution, and testing/quality verification.· Drove business process redesign initiatives in conjunction with developing business/application requirements.·.

· Responsible for team leadership and project execution activities during Customer Relationship Management (CRM) engagements. · Primarily acted as a business area team/project leader while coordinating with subject matter experts and technical teams to drive business goals and objectives.· Primary activities included providing business transformation.

· Responsibilities included initiating and developing client relationships, creating and presenting business proposals, and managing day-to-day project team activities and client interactions during implementation and business process engagements.· Facilitated client project meetings and coordinated the development of project deliverables. · Created.

· Responsibilities included reengineering work processes, providing reengineering education and training to hospital staff, and supporting Patient Focused Care initiatives on patient floors.· Worked with a clinical information systems team on the implementation of a computerized clinical information system and supported the implementation of a hospital.

Ms, Health Administration

Ba, Business Management