John Brammer Email & Phone Number

Bradford, United Kingdom

Bradford, United Kingdom

Conducting an analysis of service performance data in preparation for a daily service action HUB, identifying areas of service requiring immediate improvements resulting in an improved customer experience. Understanding current customer manager protocols and key customer service principles.Auditing both Yorkshire Water and AMEY service performance in a coaching style to allow the colleagues to grow and develop a great understanding of service. Spending time with office based customer service teams and front line technicians to ensure they fully understand the key customer service principles. Having a solid understand of the water industry and the SIM mechanism.Delivering an outstanding customer experience, understanding and explaining protocols and processes. Having excellent interpersonal skills and being able to influence and engage with colleagues across the business at all levels.Representing Yorkshire Water whilst working with field teams using excellent communication skills. Having use of an excellent knowledge of Microsoft applications, most specifically excel to analyse specific measures to identify opportunities for process improvement and performance management.Establishing coaching techniques with colleagues from across the business to make sure they fully understand how to provide an outstanding service whilst delivering the Customer Promise.

Bradford, West Yorkshire, United Kingdom

Carrying out investigations of the cause of customer problems on the sewerage network. Ensuring incidents are resolved and repeat contacts are prevented. Liaising with the local authorities on highway and environmental health issues. Dealing with customers face to face and working to a SIM mechanism. Logical problem solving. An understand of drainage and sewerage systems. Working with technical equipment.

Bradford, West Yorkshire, United Kingdom

Lead Engineer of a team proactively carrying out leakage detection throughout the West & North Yorkshire area.Working to company management systems encompassing ISO 9001, 14001 and 18001.Programming, calibration and application of electronic listening devices for network correlations. Job promotion of water mains repairs using SAP and other corporate systems. Effective communications and liaison with Yorkshire Water and their service partners. Sound understanding of hydraulics and component parts of a water distribution network. Problem solving.

Preston, Lancashire, United Kingdom

Working in a busy environment. Being flexible, determined and enthusiastic to meet team goals.Having strong communication skills to resolve problems, tackle customer complaints and deal with demanding and sometimes unpredictable customers. Being responsible for sales and marketing campaigns in the local area to increase customers numbers and boost sales. Accounting for stock, managing critical standards of food hygiene and safety, dealing with customer complaints and accountability for in store cash.

Preston, Lancashire, United Kingdom

Working in a busy environment. Being flexible, determined and enthusiastic to meet team goals. Using strong communication skills when resolving problems and dealing with customer complaints. Accounting for stock, managing critical standards of food hygiene and safety, and dealing with customer complaints.

Keighley, West Yorkshire, United Kingdom

Dealing with customer problems and queries. Being adaptable, working to my strengths and accepting constructive feedback when building on my weaknesses and improving all the time. Having great interpersonal skills with customers. Managing problems and attaining the best possible results on each shift.

Bradford, West Yorkshire, United Kingdom

Journalism work experience. I spent two months at the Bradford local newspaper company, where I was involved in reading, gaining an understanding about press releases and being involved working with PR departments. As part of my placement I did large amounts of researching for articles. I learnt techniques and was able to use writing skills to attract a wide audience. I was also involved in responding to incidents and interviewing the general public. My articles were published in this paper under the heading "The Voice of Youth".

Bachelor'S Degree, Football & Society With Sports Studies

This course explored the role of football from a historical, cultural, media, sociological and business perspective. It examined sport.

Fa Level 1 Award (Liacf), Coaching Football

Nvq, Leakage Detection Level 2

Level 1 & Level 2, Polish Studies

Gcse'S, 10 Including English - A. Mathematics - C.

A Levels, History, Law, English Literature, General Studies

Education record