Assistant Vice President
CurrentBank of America – Wealth Management Banking Support (December 2018 – Present)Assistant Vice PresidentBusiness Support Lead IIBank of America – Wealth Management Banking Support (August 2015 – December 2018)Assistant Vice PresidentTeam Manager – Money Movement/Wire TeamLed a high-risk money movement team that placed and reviewed wire transfer and high-risk monetary transactions requests for Wealth Managed clientele; Reviewed and approved high volume and large dollar transactions daily; Adhered to Federal Dodd-Frank regulations, bank wire procedures and instituted new risk procedures; Led direct reports in regards to the individual and team metrics; accountable for daily and monthly internal audit reports and reviews; Held team one on ones, team huddles and various project meetings; responsible for coaching and documenting direct reports; certified for hiring and interviewing new hire candidates; Led a mixed team comprised of phones, processing and email teams with separate service level agreements; Resolved escalations from internal and external clientsMerrill Lynch – CMA Operations Check Authorization & Fraud (January 2014 – August 2015)Assistant Team Manager/Team Lead Bank of America – Wealth Management Banking Support (July 2010 – January 2014)Fulfillment Team Champion/Workflow (February 2013 – January 2014)Fulfillment Specialist (January 2011 – February 2013)Compliance Specialist – KYC (Know Your Customer) Team (July 2010 –January 2011)