John Brittian M.Ed Email & Phone Number

Atlanta, Ga, Us

United States

● Create online enablement plans, lead live training sessions, update company-wide documentation, and facilitate workshops to ensure consistent knowledge transfer and engagement● Design comprehensive delivery and capability guides used by consultants and clients during SaaS implementations to ensure efficient processes, clear guidance, and successful deployment of solutions● Develop value-based templates for customers transitioning to a capability-driven model, focusing on pre-configured outcomes that align with client objectives● Trusted by leadership to spearhead the creation of Banner Student delivery collateral and training materials for internal consultants transitioning clients to SaaS● Support the recruitment process by assisting in the interviewing of candidates for Banner Student roles with Ellucian partners● Consistently selected to lead key projects due to demonstrated initiative, leadership, and reliability● Chosen as a dependable backup to management, ensuring smooth operational continuity in their absence● Enhance team and partner skill development, driving organizational efficiency and effectiveness● Lead as Committee Chair for the Ubuntu Employee Resource Group (ERG) and actively participate in multiple committees● Mentor two Ellucian employees within the Ubuntu ERG● Founded the Georgia Ubuntu ERG remote employees meet-up group, organizing quarterly events.● Volunteer with the Student Accelerator Program, supporting the development of emerging talent● Completed the Black Leadership Academy through the McKinsey Leadership Program, gaining advanced leadership skills and collaborative experience

United States

● Lead end-to-end implementation projects, from initial requirements gathering to successful go-live planning, ensuring seamless integration of Ellucian Banner Student software● Collaborated closely with customers, consulting teams, and partner companies to exceed project expectations, fostering strong, long-lasting relationships with higher education institutions● Provided expert troubleshooting and technical support for functional and technical issues, resolving challenges efficiently and enhancing customer satisfaction● Conducted comprehensive needs assessments and gap analyses to identify client pain points and recommended effective solutions using Ellucian's suite of products● Developed innovative strategies for successful SaaS implementations, focusing on efficiency and user satisfaction● Provided leadership and training to new hires, monitoring their progress and contributing to team development. ● Consulted with clients on policy and procedural matters to ensure best configuration of Banner Student● Developed documentation, specifications, presentations, and training materials relative to student administration in support of clients’ specific needs● Developed an organized team box folder to store all Banner Student artifacts so that all consultants would have one place to retrieve documents to assist with their client engagements

Marietta, Georgia, United States

● Supervise six full-time staff members● Created division program training sessions to help Undergraduate Advisors be prepared for the transition of all Undergraduate advising to the UAC● Advise Dual Enrolled students - Life University students enrolled in an Undergraduate Program as well as the College of Chiropractic Program● Led the transition of all Undergraduate students assigned to faculty to UAC advisors in January 2022● Create performance evaluations and professional development goals for each direct report● Collaborate with Marketing to revamp and recommend website updates as needed● Increased the number of students completing the ACCUPLACER exam before attending Orientation by increasing communication with Enrollment● Led the implementation for all incoming provisional students having an opportunity to take the ACCUPLACER exam the day before Orientation.● Served as chairperson for multiple academic advisor searches in the UAC● Collaborated with Director of Chiropractic Advisement to make probation and provisional contracts online● Led the implementation of a hiatus report being generated so that Director’s could identify probation students returning to Life University● Update advisor assignments in COLLEAGUE for current and new students● Created a birthday committee to recognize staff in order to help improve morale and teamwork● Created a UAC annual employee evaluation in Docusign● Develop trainings for advisors each quarter that focused on teamwork, communication and collaboration with other offices on campus● Evaluate and track the effectiveness of advising services utilizing student feedback via surveys throughout each quarter● Coordinate Undergraduate Advisement for New Student Orientation● Collaborated with Executive Director of Advisement to determine budget and expenses for the Advising Center

Carollton, Georgia

● Supervise seventeen full-time staff members 5, part-time student assistants● Create performance evaluations and professional development goals for each direct report● Format and edit academic program maps each academic year ● Nominated by the University College Dean to serve as a member of the Diversity, Equity, and Inclusion Executive Committee● Created a plan to implement a leadership development & mentoring program for University Advising in Fall 2021● Oversees and supervises the implementation of the advising center’s student internship experience ● Created documents and training for faculty and staff on virtual advising for Summer Orientation sessions● Collaborate with Director of Advising Center to determine budget and expenses for the Advising Center● Created the “Advisor of the Day” process where students could walk into the Advising Center to ask quick questions● Create retention and DFW reports ● Create reports forecasting seat availability for new students attending orientation sessions● Create reports to identify first time full-time students not registered for upcoming semesters ● Complete graduation audits for graduating seniors in the College of Social Sciences● Serve as one of three campus administrators for the Student Success Collaborative● Serve on Leadership Team for the Student Success Collaborative and EAB Guide App at UWG● Serve as chairperson for search committees in the Advising Center ● Provide academic developmental advisement for all students● Coordinate assessment of services provided by the advising center using Microsoft Excel, Student Success Collaborative, and Banner Batch Jobs● Create and update advisor assignments in ARGOS and BANNER● Train faculty on how to use degree works and EAB Navigate● Influenced and led the creation of the first “College Major Fair” resulting in an increase of student attendance by 48%

Kennesaw, Georgia

● Assisted transfer students in the TAG Program resolve problems by collaborating with departments, organizations, and faculty on both the Marietta and Kennesaw campuses● Provided academic developmental advisement to new transfer students in the TAG Program and monitored student progress toward degree progression to graduation● Provided professional coaching to TAG students on an individual and group basis and provided appropriate referrals to campus resources ● Planned co-curricular activities and workshops that focused on transfer retention issues to aid in retention and progression to graduation● Tracked & analyze key metrics utilizing Microsoft access ● Conducted check-ins with professors and monitored grade reports to identify struggling students

Atlanta, Georgia

• Supervised three full-time advisors as well as advisors assigned to various Outreach Initiative Events• Supervised eight full-time advisors on The Student Success Collaborative Super-user Team• Provide academic developmental advisement to new freshmen, sophomores and current students in the Academic Improvement Program• Provide academic coaching to sophomore students in the keep hope alive program• Perform articulation for newly admitted transfer students• Lead advisor for The Student Success Collaborative • Conducted training sessions for 42 new advisors in The University Advisement Center• Conducted training sessions for The Student Success Collaborative for offices that collaborate with The University Advisement Center such as Office of Athletics and Office of First Year Programs• Lead advisor for outreach initiatives to promote the University Advisement Center on and off-campus to aid in retention efforts• Lead advisor for the implementation of satellite offices in University Housing facilities during peak times through the school year• Lead advisor for collecting and imputing monthly data in Microsoft Excel that showed student traffic in The University Advisement Center • Banner/CAPP testing as well as conducting duties as needed by the office for these programs• Determine transfer credit and substitutions by utilizing Banner, CAPP, and Degree Works• Conduct STEM and INCEPT student orientation sessions• Conduct Outreach Presentations for Campus Partners (Admissions, Financial Aid, Housing, and Student Support Services)• Teacher For GSU 1010, Freshman Orientation Course: 2012, 2013, 2014

Atlanta, Georgia

• Provided academic developmental advisement to new freshmen, sophomores and current students in the Academic Improvement Program • Lead advisor for the The Student Success Collaborative • Lead advisor for outreach initiatives to promote the Student Advisement Center on and off-campus to aid in retention efforts• Served as chairperson for monthly exclusion petition committees• Served on various interview search committees• Developed e-mail and phone outreach scripts providing guidance to advisors in The Student Advisement Center • Conducted undecided group presentation sessions

• Provide academic developmental advisement and counseling for new freshmen, sophomores and current students that are in the Academic Improvement Program • Conduct Outreach Presentations to represent the Student Advisement Center on and off-campus to aid in retention efforts• Co-Lead the implementation of the Student Advisement Center’s first Undecided Major Program• Advise all students to ensure they meet graduation requirements• Improve graduation and retention rates by counseling and advising students in the Academic Improvement Program• Conduct Incept group orientation sessions• Facilitate GSU 1010 presentations as necessary• Analyze and process change of degree forms, petitions/appeals and transient forms• Serve on interview committee search for senior academic advisor• Serve on Student Advisement Center exclusion committee• Assist Associate Director with the training of new staff members as well as assisting other advisors within the Student Advisement Center and Offices of Academic Assistance• Assist Director and Associate Director with phone and e-mail outreach to current and perspective students• Provide monthly and semester population reports to Director and Associate Director• Ensure population approximately 700 receives successful advisement, core expertise, and university resources

• Provided cross-functional services in the area of enrollment services including: admissions, financial aid, registration, billing and payments, and advisement. Consult all levels of students: traditional, transfer, transient undergraduates, graduate, law, and GSU-62 • Duties incorporated analyzing students’ accounts and records, troubleshooting questions and concerns, updating records, providing counseling and resolving both simple and complex problems• Yielded the highest productivity for the month of March 2010: 1,600 students in March 2010 • Averaged almost 100 students assisted per day and approximately 1,200 students per month. • Adhered to FERPA guidelines and laws governing federal and state financial aid eligibility.• Represented the Enrollment Services Center and Office of Financial Aid for new-student (undergraduate transfer and freshmen) orientations/Marketplace.• Trained new employees of The Enrollment Services Center and Work Study Students.

Master Of Education (M.Ed.), Higher Education/Higher Education Administration

Bachelor Of Arts (B.A.), Public Relations, Advertising, And Applied Communication