John Brittian M.Ed Email & Phone Number

Atlanta, GA, US

United States

• Create online enablement plans, lead live training sessions, update company-wide documentation, and facilitate workshops to ensure consistent knowledge transfer and engagement
• Design comprehensive delivery and capability guides used by consultants and clients during SaaS implementations to ensure efficient processes, clear guidance, and successful deployment of solutions
• Develop value-based templates for customers transitioning to a capability-driven model, focusing on pre-configured outcomes that align with client objectives
• Trusted by leadership to spearhead the creation of Banner Student delivery collateral and training materials for internal consultants transitioning clients to SaaS
• Support the recruitment process by assisting in the interviewing of candidates for Banner Student roles with Ellucian partners
• Consistently selected to lead key projects due to demonstrated initiative, leadership, and reliability

United States

• Lead end-to-end implementation projects, from initial requirements gathering to successful go-live planning, ensuring seamless integration of Ellucian Banner Student software
• Collaborated closely with customers, consulting teams, and partner companies to exceed project expectations, fostering strong, long-lasting relationships with higher education institutions
• Provided expert troubleshooting and technical support for functional and technical issues, resolving challenges efficiently and enhancing customer satisfaction
• Conducted comprehensive needs assessments and gap analyses to identify client pain points and recommended effective solutions using Ellucian's suite of products
• Developed innovative strategies for successful SaaS implementations, focusing on efficiency and user satisfaction
• Provided leadership and training to new hires, monitoring their progress and contributing to team development.

Marietta, Georgia, United States

• Supervise six full-time staff members
• Created division program training sessions to help Undergraduate Advisors be prepared for the transition of all Undergraduate advising to the UAC
• Advise Dual Enrolled students - Life University students enrolled in an Undergraduate Program as well as the College of Chiropractic Program
• Led the transition of all Undergraduate students assigned to faculty to UAC advisors in January 2022
• Create performance evaluations and professional development goals for each direct report
• Collaborate with Marketing to revamp and recommend website updates as needed

Carollton, Georgia

• Supervise seventeen full-time staff members 5, part-time student assistants
• Create performance evaluations and professional development goals for each direct report
• Format and edit academic program maps each academic year
• Nominated by the University College Dean to serve as a member of the Diversity, Equity, and Inclusion Executive Committee
• Created a plan to implement a leadership development & mentoring program for University Advising in Fall 2021
• Oversees and supervises the implementation of the advising center’s student internship experience

Kennesaw, Georgia

• Assisted transfer students in the TAG Program resolve problems by collaborating with departments, organizations, and faculty on both the Marietta and Kennesaw campuses
• Provided academic developmental advisement to new transfer students in the TAG Program and monitored student progress toward degree progression to graduation
• Provided professional coaching to TAG students on an individual and group basis and provided appropriate referrals to campus resources
• Planned co-curricular activities and workshops that focused on transfer retention issues to aid in retention and progression to graduation
• Tracked & analyze key metrics utilizing Microsoft access
• Conducted check-ins with professors and monitored grade reports to identify struggling students

Atlanta, Georgia

• Supervised three full-time advisors as well as advisors assigned to various Outreach Initiative Events
• Supervised eight full-time advisors on The Student Success Collaborative Super-user Team
• Provide academic developmental advisement to new freshmen, sophomores and current students in the Academic Improvement Program
• Provide academic coaching to sophomore students in the keep hope alive program
• Perform articulation for newly admitted transfer students
• Lead advisor for The Student Success Collaborative

Atlanta, Georgia

• Provided academic developmental advisement to new freshmen, sophomores and current students in the Academic Improvement Program
• Lead advisor for the The Student Success Collaborative
• Lead advisor for outreach initiatives to promote the Student Advisement Center on and off-campus to aid in retention efforts
• Served as chairperson for monthly exclusion petition committees
• Served on various interview search committees
• Developed e-mail and phone outreach scripts providing guidance to advisors in The Student Advisement Center

• Provide academic developmental advisement and counseling for new freshmen, sophomores and current students that are in the Academic Improvement Program
• Conduct Outreach Presentations to represent the Student Advisement Center on and off-campus to aid in retention efforts
• Co-Lead the implementation of the Student Advisement Center’s first Undecided Major Program
• Advise all students to ensure they meet graduation requirements
• Improve graduation and retention rates by counseling and advising students in the Academic Improvement Program
• Conduct Incept group orientation sessions

• Provided cross-functional services in the area of enrollment services including: admissions, financial aid, registration, billing and payments, and advisement. Consult all levels of students: traditional, transfer.
• Duties incorporated analyzing students’ accounts and records, troubleshooting questions and concerns, updating records, providing counseling and resolving both simple and complex problems
• Yielded the highest productivity for the month of March 2010: 1,600 students in March 2010
• Averaged almost 100 students assisted per day and approximately 1,200 students per month.
• Adhered to FERPA guidelines and laws governing federal and state financial aid eligibility.
• Represented the Enrollment Services Center and Office of Financial Aid for new-student (undergraduate transfer and freshmen) orientations/Marketplace.

Master Of Education (M.Ed.), Higher Education/Higher Education Administration

Bachelor Of Arts (B.A.), Public Relations, Advertising, And Applied Communication