John Britto Email & Phone Number

- Claims Placements on behalf of EBSCO Inc for the European and North American Operation territories.- Maintaining optimal resource allocation considering the complexity of the project /tasks and manpower capacity by taking quality, productivity and cost in consideration.- Onboard new projects and oversee a smooth and successful launch of new projects.- Claims analysis and record management on ongoing and past client bases.- Quality assurance—Quality checking the work of both trainees and experienced staff to maintain the service standards agreed with clients.- Maintaining KPI’s, statistical and other reports for both internal and external use.- Training and mentoring staff—identifying weak areas of the team and providing training and guidance for improvement.