John Brown Email & Phone Number

Fort Lauderdale, Fl, Us

Fort Lauderdale, Fl, Us

Glen Allen, Va, Us

Miami Gardens, Fl, Us

Us

* As a Solution Architect, designed and deployed the following technologies - AIG Private Cloud management using ServiceNow and VMWare - AIG Public Cloud management using ServiceNow and AWS - Personalized ServiceNow User Interface with Alexa - Multiple integrations between ServiceNow and other AIG Systems - Core Security (formerly Courion) - BMC ADDM Discovery* Gathered requirements, chaired meetings, designed modules, and authored Requirements, Use Cases, Design Documents, Test Plans, and Test Procedures.* Provided scope and priority for work tasks.* Performed Impact Analysis and Peer Review for code changes.* Gathered, Cleaned, Configured, and applied Foundation Data using a combination of import processes and manual entry.* Managed and Contributed to Development Testing.* Maintained hands on capability and participation in major product development.* Other duties as necessitated by driving business goals.

Palo Alto, Ca, Us

* Customized, configured, and deployed ITSM 7.x Incident, Problem, Change, Atrium, Asset, Service Level, and Knowledge modules.* Gathered requirements, chaired meetings, designed modules, and authored Requirements, Use Cases, Design Documents, Test Plans, and Test Procedures.* Provided scope and priority for work tasks.* Performed Impact Analysis and Peer Review for code changes.* Gathered, Cleaned, Configured, and applied Foundation Data using a combination of import processes and manual entry.* Managed and Contributed to Development Testing.* Maintained hands on capability and participation in major product development.* Managed multiple projects, including the ARS 7.5 Server/CMDB Upgrade Project* Other duties as necessitated by driving business goals.* Utilized Remedy ARS 7.x, Remedy ITSM 7.x, CMDB 2.x, CMDB 7.x, Oracle 9g – 11g, Oracle SQL Developer, ADDM 7.x

* Managed a team of developers implementing the BMC ITSP 4.0 Incident, Change, and Configuration modules.* Gathered requirements, chaired meetings, designed modules, and authored Requirements, Use Case, * * * Design Documents, Test Plans, and Test Procedures.* Provided scope and priority for work tasks.* Performed Impact Analysis and Peer Review for code changes.* Worked with Quality Assurance department to implement a Software Development Life Cycle business process for the project.* Gathered, Cleaned, Configured, and applied Foundation Data using a combination of import processes and manual entry.* Developed Integration points using ARS Perl, Run Processes, and the ARS Java API.* Managed and Contributed to Development Testing.* Maintained hands on capability and participation in major product development.* Other duties as necessitated by driving business goals.* Utilized Remedy ARS 7.x, Remedy ITSP 4.0, CMDB 1.1, ODBC, Perl, ARS Perl, Windows, MS SQL, Microsoft Office, Microsoft Access

* Designed, Developed, and Implemented Point to Point connectors between MS-SQL Custom Applications and Remedy ARS.* Utilized ODBC, Perl, ARS Perl, Perl DBD::ODBC, Windows, Solaris, MS SQL, Oracle, Remedy ARS, Microsoft Office

* Utilized SE Linux, Windows 2003, Windows SBS, Microsoft Project, Microsoft Office, PGP, ASP, Apache, Perl, .NET, Javascript* Identified the Business Processes necessary for a competitive Web Hosting Company.* Identified the Software Products and Enterprise Systems necessary to support Serph business processes.* Provided Scope and Priority for the Software Products and Enterprise Systems.* Developed and managed a detailed Project Plan and ensured that project goals were met.* Developed and managed Software Product and Enterprise System requirements documents and architectures.* Managed and Contributed to the Development of the Enterprise Management Systems.* Built Test Plan and Procedures used during Requirements Testing.* Managed and Contributed to Development Testing.* Worked with Quality Assurance Group to ensure Stakeholder satisfaction.* Managed Deployment of Software Products and Enterprise Systems.* Provided a detailed communication plan that ensures process transparency without imposing undue hardship.

* Utilized Visual Interdev, Visual Basic, .NET, Remedy AR, Oracle, PLSQL, Microsoft SQL, Crystal Reports, ODBC, SQL, Java, Java Script* Performed customer needs assessments, competitor analysis and identification of target markets.* Analyzed and recommend opportunities for new product development and innovation.* Served as program manager for the development, integration and roll-out of major product innovations.* Managed the relationship with external manufacturing suppliers on major product development projects.* Worked with cross-functional teams on product definition, development and commercialization.* Cooperatively developed and maintained the Product Lifecycle, Change Management, and Customer Support processes.* Provided leadership and manage product management and development staff.* Maintained hands on capability and participation in major product development.* Managed development resources and direction.* Gathered requirements, chaired meetings, designed modules, and authored Requirements, Use Case, Design Documents, Test Plans, and Test Procedures.* Managed releases to the test and production environments.* Other duties as necessitated by driving business goals.

* Utilized Oracle, Oracle ODBC, PLSQL, SQLPlus, Microsoft Project, Microsoft Office, Remedy ARS, Remedy Midtier, Java, Java Script, JSP* Managed fast paced Call Tracking System upgrade and Mid-tier deployment for generationE Technologies.* Managed fast paced data cleaning project in preparation for integration between Remedy and Granite for Cingular Wireless.* Worked with multiple development teams to ensure product quality for Remedy, Granite, and Clarify integration at Cingular Wireless.* Worked with multiple project managers and development teams to ensure seamless implementation of integration between AT&T Wireless and Cingular Wireless provisioning and trouble ticketing systems.Authored Scope of Work, Project Plan, System Design, Test Plan, Test Case, and Lessons Learned documents.* Performed system testing.

* Utilized Microsoft Office, Microsoft Project, Remedy AR, Oracle, PLSQL, Perl, ASP, Java Script, HTML, TOAD, Telalert, Service Soft, Visual Studio .NET, Visual Source Safe, Crystal Reports, ODBC, SQL, and multiple other software packages.* Managed development resources and direction.* Helped develop the standard software life cycle used by the Remedy Development Team.* Designed the standard document formats for Requirements, Use Case, and Design Documents.* Chaired the Change Control board.* Managed multiple aspects of the IT Helpdesk Redesign Project, gathering requirements, chairing meetings, designing modules, and authoring Requirements, Use Case, and Design Documents.* Developed innovative, modular, solutions that allow the redesigned IT Helpdesk Application to support changes within the corporate environment without the need for code change.Integrated Remedy with external applications, to include IIS, Service Soft, Telalert, Eastland, and Vitria.* Served as technical adviser for the Carrier Operations Redesign Project.Managed releases to the test and production environments.Served as third-tier production support for the Remedy Application.Designed and implemented internal tools and processes to make the development process more efficient.

* Utilized, Microsoft Office 97, Outlook 98, Windows NT, Novel NetWare, Lotus Notes, Crystal Reports, FrontPage 98, Visual Basic, Active X, DAO, Remote Data Access, ODBC, SQL, Pascal, and multiple other software packages.* Integrated industry standard software packages with custom software to provide a fully automated metrics, trending, and forecasting system.* Developed and supported multiple applications, to include a program which utilized data from the ASPECT telephone systems to compare Scheduled Work Force against historical call volume, a multi-user Call Tracking System for use to track issues related to FASTER Franchises, and multiple programs that provided accurate automated metrics and reporting.* Developed and Maintained a Web Based Reporting system and Executive Dashboard.* Developed and implemented the Remedy AR system as an Enterprise wide solution to IT data warehousing.* Prepared professional quality presentations and graphics.* Served as Team Lead for the Telco Remote Sites Integration Project.

Computer Science

Aviation Maintenenace Data Analysis

Aviation Maintenance Administration

Computer Programming, Computer Science