Respond to technical and nontechnical inquiries from customers for the purpose of providing information, resolving issues and/or providing direction as may be required. Installs, modifies, and makes minor repairs to computer hardware and software systems. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.

Managing incoming calls and customer service inquiries. Generating sales leads that develop into new customers and identifying and assessing customers' needs to achieve satisfaction. Collecting, and developing solutions to improve service quality