John Bryan Del Castillo Email & Phone Number

Cebu, Central Visayas, Philippines

System Management and Integration: Oversee the operation, configuration, customization, and integration of Smartsourcing platforms (e.g., Freshworks) with other business systems to ensure optimal performance and efficiency.User Support and Documentation: Create and manage user accounts, roles, and permissions; provide timely support and training to users; and maintain comprehensive documentation of system configurations and procedures.Collaboration and Improvement: Work with IT and other teams to integrate systems, gather stakeholder feedback, and implement enhancements or new technologies to improve business processes and productivity.

Philippines

ensures WW Managed Print Services (MPS) process are executed in accordance with Lexmark's contractual obligation to its customers

Philippines

Responsible for supervising analyst who are performing Siebel and SAP Customer setup and the day-to-day communications necessary to ensure contractual compliance in E2E Customer Setup MPS.

Cebu

Ensures that the Managed Print Services (MPS) Contracts are in place and stipulations are in the SAP/Siebel system

Cebu

Monitors incoming incidents that deals with any system concerns/problems being experienced by the client

Cebu, Central Visayas, Philippines

supports IBM customer in handling issues via ticket handling and delegation to appropriate business functions

-Validate programming logic through marginal checks- Communicate errors or inconsistencies in the data to account managers and/or programmers- Prepare deliverables for client- Analyze content of the data